Facing Obstacles In Business Growth?
50–70%
5
98%+
4,500+
*Average client performance metrics across SkyCom engagements, 2024–2025.
SkyCom, a Fusion CX company, delivers seamless, high-touch customer experiences through native bilingual (English/Spanish) agents in El Salvador, Colombia, Belize, Guatemala and Jamaica — with full U.S. time-zone alignment and deep cultural affinity for American customers.
You get superior quality and personal service at 50–70% lower cost than onshore providers — with zero setup fees, zero training costs, and zero overhead — for qualified engagements of 5+ seats.
We pair proven nearshore agility with enterprise-scale AI, analytics, and global innovation — giving you unmatched value, performance, and scalability.
We specialize in outsourced customer support services that drive loyalty and efficiency — all powered by cultural alignment and cost savings.
Our core service offerings are designed to reduce cost and improve customer experience.
Transforming CX challenges into competitive advantages with proven nearshore strategies.
How We Deliver: Simple, Fast, and Cost-Effective
From first conversation to long-term success — SkyCom handles every step so you can focus on your business.
Real results from partners who trust SkyCom for their LATAM nearshore customer experience.
Find quick answers to common questions about partnering with SkyCom, a trusted nearshore BPO company specializing in bilingual customer support solutions across LATAM.
LATAM nearshore offers real-time U.S. time-zone alignment, deep cultural affinity with American customers, and native-level bilingual talent — delivering superior customer experience. Compared to offshore, you get fewer communication barriers and better retention. Compared to onshore, you save 50–70% on costs with the same or higher quality.
Clients typically save 50–70% on operational costs versus U.S.-based providers. We charge no setup fees, no training costs, and no overhead — you only pay for productive agent time.
Most programs launch within 4–8 weeks, depending on complexity. We’ve onboarded teams of 50+ agents in under 6 weeks with full training and zero disruption to your operations.
We are fully compliant with PCI DSS, HIPAA, SOC 2 Type II, ISO 27001 and HITRUST CSF standards.
We monitor performance in real time, provide hourly agent feedback, conduct daily QA reviews, and use continuous training. Clients receive transparent dashboards and weekly reports. Low performers are quickly coached or repurposed to maintain consistently high CSAT and KPI results.
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