Onshore & Nearshore Call Center Experts

We help you focus on your business while you save and increse quality by outsourcing with us !

SkyCom is a quality midsize US BPO and is located in the best Onshore and Nearshore locations to give our customers the highest advantage on cost savings while adhering to high quality standards.

Being a midsize call center helps us to take a family oriented aproach twoards our employees and at the same time partner up with our customers and give them the atention to detail they deserve.

For 15 years we have been offering the best call center services such as:

  • Customer Support 
  • Healthcare Services
  • Telemarketing and Sales
  • IT Support and Programing
  • Back Office and Support
  • Collection Services and more.

All our sites are build to world class BPO standards and count with on-site certified CSSBB staff, they are fully redundant and PCI & HIPPA compliant.  

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Our Call Centers In Latin America

latin american call center - skycom

Latin American BPO & Call Centers are emerging rapidly in the global market. 

This region promises high expectations for the global services industry,  due to the proximity (2 hr from Miami Fl, 4 hr from Houston Tx) quality staff, native english skills and growing demand for nearshore services coming from North America. Companyes like Google, Apple and many more have moved their operations to Lantin America.

Our Nearshore centers give you the advantage of your customers never knowing they are being serviced outside of the US plus you get the advantage of great savings and experienced staff !

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Security & Infrastructure

Our sites are built to Class A standards and are both PCI and HIPAA compliant. We also have a IDCA centified data center on each of our sites.  Our customers range from financial institutions to healthcare systems and credit bureaus, where data security is always a top priority. In total we employ more than 1,000 professionals in the industry.

Experience

SkyCom has been providing outsourcing solutions for well over 15 years.  Our management team is built with U.S. veterans deeply experienced in a variety of industries.  Fortune 500 companies look to us when they realize that bigger competitors simply don’t offer the quality and low attrition scores our organization can deliver.

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Our Passion & People

SkyCom was founded with the belief that both a partnership approach with our customers and creating a family environment with our employees will only lead to success.  All staff members share in SkyCom’s success and growth.  We are known in our communities to employ only the best of the best.

Skycom has been awarded best Midsize Call Center for two years in a row !

Our clients say it all :

“We were expanding our business and hence looking for additional operational support when we came across SkyCom. They quickly showed us that they had the professionalism, skills and resources in place that we needed. We started with just 10 agents now we feel they are a extension of our company with all of our back office and customer support.”

Elena Cozac

Operation Manager, Impro Corp

“By partnering up with SkyCom we have not only reduced our costs to less than half but have also managed to centralize all our initial patient contacts that was previously spread out across all our clinics. With SkyCom managing our Tier 1 patient care we have become more efficient and organised with our customer data.”

James Aviles

Director of Operations and Technology, Healthpointe

Our family

Rick Delgadillo

Rick Delgadillo

VP of Business Development

Yolanda Ferrufino

Yolanda Ferrufino

Healthcare Operations

Luis Nicot

Luis Nicot

President

Call Centers Located in the US and Latin America

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SkyCom Miami

509 Courvoisier Centre II,
601 Brickell Key Drive,
Miami, FL, USA

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SkyCom El Salvador

Blvrd. Orden De Malta, Calle El Boquerón #5, Antiguo Cuscatlán, La Libertad

call center in guatemala - skycom guatemala

SkyCom Guatemala

2da calle 7-93 zona 14, Edificio Plaza Las Conchas, 6to nivel

 Rick VP of sales will personally contact you right away! 

(844) 240-0079  Ext. 1.   

rick.delgadillo@skycomcallcenter.com

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