Facing Obstacles In Business Growth?
How SkyCom helped a U.S. healthcare collections organization increase cash collections by 30% in less than 12 months through payer specialization, contract-based underpayment analysis, and disciplined recovery operations.
Increase in Cash Collections
Agents, 2023–2025
Team Achieving 90%+ QA Scores
Worked Accounts per Agent/Day Target
Payers Assigned per Agent
A U.S.-based healthcare collections organization specializing in commercial payer accounts was looking to strengthen its recovery operations.
The organization focused on identifying and recovering revenue from:
As healthcare reimbursement became more complex, the client needed a scalable recovery model that could improve collections performance while navigating payer restrictions, system limitations, and inaccuracies in underpayment data.
Several operational constraints were limiting recovery performance.
SkyCom established a dedicated healthcare collections operation built around payer specialization, contract-based analysis, productivity management, and quality control.
The engagement began with a 10-agent pilot team in 2023 focused on commercial payer accounts.
As the team demonstrated stronger performance and recovery outcomes, the operation scaled to 25 agents by 2025.
The model was built around four core disciplines:
Agents developed deeper expertise in specific commercial payers.
Agents independently analyzed underpayments using payer contract terms.
Performance was managed through defined productivity targets, QA monitoring, coaching, and continuous feedback.
The team maintained recovery activity even when payer access and CRM limitations affected normal workflows.
The engagement delivered measurable financial and operational improvements.
SkyCom helped the organization establish a more disciplined approach to commercial payer recovery.
The operation enabled the client to:
The result was not simply a larger collections team.
SkyCom helps healthcare organizations strengthen payer recovery, collections operations, and revenue-support workflows through specialized, scalable teams.
