Join Our LATAM Nearshore Family – Build a Rewarding Career

SkyCom, a Fusion CX company, is growing fast across El Salvador, Colombia, Belize, and Jamaica. Be part of a supportive, family-oriented team delivering world-class bilingual customer experience for leading U.S. brands.

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At SkyCom, we believe in people first. Our agents are the heart of everything we do — delivering empathetic, high-quality support that makes a real difference for customers. We offer stable careers, continuous training, competitive benefits, and genuine growth opportunities in a positive, family-focused culture. Join us and build a future you’re proud of.

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Who We Serve

Why Work at SkyCom

Family-Oriented Culture

Supportive environment where agents feel valued, heard, and part of a close-knit team

Career Growth

Many leaders started as agents; we promote from within and invest in your development

Comprehensive Training

Paid, ongoing training in bilingual skills, industry knowledge, and leadership

Modern Facilities & Stability

Work in secure, comfortable centers with reliable schedules and long-term opportunities

Life at SkyCom

Employee Stories

Our Values People First · Excellence · Integrity · Growth · Community

Started as an agent in San Salvador three years ago — now I’m a team lead. SkyCom believed in me and gave me the tools to grow.

Maria ReyesTeam Leader

I love the energy in Medellín. The training is top-notch, and the team feels like family.” – Carlos Mendoza, Customer Service Agent

Get for latam locations from Sonali

Our Locations

Scenic view of Belize coastline — SkyCom nearshore call center location in Belize City

Belize City, Belize

Medellín, Colombia

San Salvador, El Salvador

Guatemala

Kingston, Jamaica

Application Process

01

Browse & Apply

Find a role that fits your skills

02

Assessment

Short bilingual and aptitude test

03

Interview

Meet our friendly recruitment team

04

Paid Training

Start your career with full support

05

Join the Family

Begin making an impact on day one

Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience.

A soft-focus photo of bilingual call center agents at workstations used as a decorative backdrop for the client testimonials section

“I joined SkyCom as a bilingual agent three years ago and I'm now a team lead. The training and mentorship programs are real — not just promises in a job posting. This is genuinely a place you can build a career.”

Maria Alonzo

Team Lead, Customer Engagement, SkyCom El Salvador

“The work environment at SkyCom Belize is unlike any contact center I've worked in. Professional, respectful, and genuinely focused on performance rather than just hours. I recommend it to every bilingual professional I know.”

Kendrick Blake

Senior Agent, Technical Support, SkyCom Belize

“As a college graduate, I was skeptical about a BPO career. SkyCom changed that perception. The technology, the clients, and the growth opportunities are real. I've had more professional development here than I expected in five years.”

Valeria Mendez

Quality Analyst, SkyCom Colombia

“The supervisor team here actually listens. Feedback is acted on, schedules are respected, and career plans are discussed — not just during annual reviews but monthly. That kind of management makes retention easy.”

Devon Campbell

Collections Agent, SkyCom Jamaica

Frequently Asked questions

Frequently Asked Questions

Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

Do I need prior call center experience?

we welcome enthusiastic beginners and provide comprehensive paid training.

What languages are required?

Fluent English and Spanish (written/spoken) for most roles — native proficiency preferred.

Are there remote or work-from-home options?

Select hybrid roles available; most positions are onsite in our modern facilities for collaboration and support.

What shifts are available?

Flexible 24/7 scheduling to fit your life — full-time and part-time options.

How does career progression work?

We promote internally — many supervisors and managers started as agents. Regular performance reviews and leadership training provided.

What benefits do you offer?

Competitive salary, health insurance, paid time off, performance bonuses, wellness programs, and ongoing education.

How soon can I start after applying?

Successful candidates typically start training within 2–4 weeks of application.

Thought Leadership

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