Job Description
Every customer call is an opportunity to strengthen a relationship and here is an opportunity connect and grow with a leader in customer experience. SkyCom is hiring Customer Service Representatives for our Mobile & Residential Customer Retention team in La Libertad, El Salvador. If you’re passionate about helping customers, solving problems, and creating positive service experiences, this opportunity offers an excellent platform to build your career in the fast-growing telecommunications industry.
Working with existing mobile and residential customers, you’ll resolve service concerns, strengthen customer loyalty, and recommend solutions that improve connectivity, entertainment, and overall customer satisfaction. If you’re looking for customer service jobs in El Salvador, telecom jobs in La Libertad, or customer retention careers with long-term growth opportunities, this role is for you.
About the Role
As a Customer Service Representative – Mobile & Residential Customer Retention, you will handle inbound customer interactions from existing mobile and residential subscribers. Your primary responsibility is to understand customer concerns, resolve service, billing, or technical issues, and deliver personalized solutions that strengthen customer relationships while supporting retention objectives.
Working in a structured contact center environment, you will combine excellent communication, active listening, and problem-solving skills to create exceptional customer experiences.
Key Responsibilities
- Handle inbound calls from mobile and residential customers professionally and efficiently.
- Understand customer needs and resolve billing, service, or basic technical concerns.
- Apply customer retention strategies to improve satisfaction and reduce service cancellations.
- Recommend suitable products, service upgrades, or entertainment solutions based on customer requirements.
- Deliver clear, accurate, and customer-friendly communication throughout every interaction.
- Accurately document customer interactions and account updates within CRM systems.
- Meet established quality, productivity, customer satisfaction, and retention performance goals.
- Follow company policies, operational procedures, and compliance standards.
- Maintain current knowledge of products, promotions, and service offerings.
- Support additional operational responsibilities as business needs evolve.
Job Requirements
Education
- High school diploma or equivalent.
Experience
- Minimum 6 months of experience in a contact center or customer service environment.
Skills & Competencies
- Excellent customer service and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to build rapport and retain customers through effective communication.
- Strong active listening and negotiation skills.
- Comfortable working with CRM platforms and multiple business applications.
- Ability to perform in a fast-paced, performance-driven environment.
- Professional, adaptable, and customer-focused approach.
Language Requirements
- English proficiency: B2+ (Upper-Intermediate) to C1 (Advanced).
Work Details
- Location: La Libertad, El Salvador
- Work Mode: Work From Office (WFO)
Schedule
- Training: 7:00 AM – 5:00 PM
- Operations: Availability to work between 6:00 AM and 7:00 PM
- Days Off: Sunday plus one additional weekday
Pre-Employment Requirements
- Successful completion of a background check.
- Successful completion of a drug screening.
Why Join SkyCom?
At SkyCom, we believe outstanding customer experiences begin with empowered people. Join a collaborative workplace where your communication skills, commitment to service, and ability to build lasting customer relationships are recognized and rewarded. As part of our Telecommunications Customer Retention team, you’ll gain valuable experience supporting one of the world’s most dynamic industries while building skills that open doors to long-term career growth.
- Build expertise in customer retention, telecommunications, and customer relationship management.
- Strengthen your communication, negotiation, and problem-solving skills in a high-performing customer service environment.
- Gain hands-on experience supporting mobile, residential, and entertainment services.
- Work alongside experienced leaders in a collaborative, people-focused workplace committed to continuous learning.
- Explore long-term career opportunities across customer service, technical support, quality assurance, training, workforce management, and leadership.
Job Location
La Libertad, El Salvador
