Job Description
Accuracy matters when every detail helps protect a customer’s future. SkyCom is hiring Customer Service Representatives for our Mortgage Insurance Support team in Santa Elena, La Libertad, El Salvador. If you’re searching for customer service jobs in El Salvador, mortgage support jobs, insurance customer service careers, or English-speaking customer service opportunities, this role offers the opportunity to support a leading U.S. mortgage services operation by maintaining accurate insurance information and delivering exceptional customer experiences.
Working in a collaborative, fast-paced environment, you’ll help verify, update, and maintain insurance policy information while ensuring accuracy, compliance, and timely processing.
About the Role
As a Customer Service Representative – Mortgage Insurance Support, you will support the verification, maintenance, and updating of insurance policy information for mortgage accounts. Your responsibilities will include reviewing account information, following up on missing or outdated insurance details, maintaining accurate records, and helping ensure regulatory compliance while delivering professional customer service.
Success in this role requires excellent communication skills, attention to detail, problem-solving abilities, and the capacity to manage multiple systems and documents simultaneously.
Key Responsibilities
- Verify, update, and maintain accurate insurance policy information within internal systems.
- Follow up on missing, incomplete, or outdated insurance details to ensure timely processing.
- Support the accurate maintenance of mortgage insurance records while meeting compliance requirements.
- Review documentation carefully to ensure data accuracy and completeness.
- Navigate multiple systems and tools simultaneously to research, process, and update customer information.
- Deliver professional customer service while responding to inquiries and resolving account-related concerns.
- Apply established policies, procedures, and regulatory guidelines when handling account information.
- Maintain high levels of accuracy, confidentiality, and attention to detail throughout all assigned tasks.
- Meet established productivity, quality, and performance expectations in a fast-paced environment.
- • Collaborate with internal teams to support efficient account processing and service delivery.
Job Requirements
Experience
- Previous call center experience is preferred.
Skills & Competencies
- English proficiency at B2 level or higher.
- Excellent verbal and written communication skills.
- Strong multitasking abilities with the capacity to manage multiple documents, applications, and systems simultaneously.
- Strong problem-solving skills and the ability to think quickly when resolving issues.
- Ability to work under pressure while meeting established performance goals.
- Ability to adapt quickly in a dynamic, fast-paced work environment.
- Strong ability to retain and apply information related to insurance products, policies, procedures, and regulatory requirements.
- Excellent customer service and active listening skills.
- High attention to detail and accuracy.
- Professional attitude with a strong commitment to delivering exceptional customer experiences.
- Proficiency in basic computer applications and the ability to navigate multiple systems efficiently.
Work Details
- Location: La Libertad, El Salvador
- Work Mode: Work From Office (WFO)
Schedule
- Location: Santa Elena, La Libertad, El Salvador
- Work Mode: Work From Office (WFO)
- Candidates should be flexible regarding training and production schedules.
Pre-Employment Requirements/h4>
- Successful completion of a background check.
- Successful completion of a drug screening.
Why Join SkyCom?
At SkyCom, precision, professionalism, and customer service go hand in hand. As part of our Mortgage Insurance Support team, you’ll contribute to an operation that values accuracy, compliance, and service excellence while building valuable experience in the mortgage and insurance industry.
What You’ll Gain
- Build expertise supporting mortgage insurance operations.
- Strengthen your communication, analytical thinking, and problem-solving skills.
- Gain experience working with insurance documentation, compliance processes, and customer account management.
- Work alongside experienced professionals in a collaborative, performance-driven environment.
- Explore long-term career opportunities across customer service, quality assurance, operations, training, and leadership.
If you’re searching for customer service jobs in El Salvador, mortgage support jobs, insurance customer service jobs, English-speaking customer service careers, or on-site jobs in Santa Elena, apply today and grow your career with SkyCom.
Job Location
La Libertad, El Salvador
