Job Description
Every conversation has the power to make someone’s healthcare journey easier. SkyCom is hiring Customer Service Representatives for our Healthcare Support team in La Libertad, El Salvador. If you’re looking for customer service jobs in El Salvador, healthcare customer service careers, medical appointment scheduling jobs, or English-speaking customer support roles, this opportunity allows you to make a meaningful impact by helping patients access the care they need. Join a collaborative team where empathy, professionalism, and strong communication skills create positive experiences for every patient.
About the Role
As a Customer Service Representative – Healthcare Support, you will serve as the primary point of contact for patients by scheduling and managing medical appointments, providing accurate information about available healthcare services, and delivering a positive and efficient customer experience. You will support patients with appointment-related inquiries while ensuring professionalism, empathy, and compliance with established healthcare protocols.
Key Responsibilities
- Schedule, confirm, and reschedule medical appointments for patients across multiple healthcare locations.
- Handle inbound calls from patients requesting information about available services, appointment availability, and appointment preparation.
- Assist patients with questions regarding insurance coverage, referrals, and required documentation.
- Maintain accurate and detailed records of patient appointments within the scheduling system.
- Deliver professional and empathetic customer service while maintaining patient confidentiality and following established healthcare compliance standards.
- Manage high call volumes efficiently while meeting service-level expectations and customer satisfaction goals.
Job Requirements
Experience
- Minimum 6 months of call center experience, preferably in customer service or healthcare.
- Previous experience or familiarity with the healthcare field is a strong advantage.
Skills & Competencies
- Strong multitasking, communication, and problem-solving abilities.
- Ability to deliver professional, empathetic, and customer-focused service.
- Strong attention to detail while managing appointment information and documentation.
Language Requirements
- English proficiency: B2 or higher.
Work Details
- Location: La Libertad, El Salvador
- Work Mode: Work From Office (WFO)
Schedule
- Training: Monday to Friday | 9:00 AM – 7:00 PM
- Operations: Monday to Friday | 9:00 AM – 7:00 PM
- Days Off: Weekends Off
Why Join SkyCom?
At SkyCom, every interaction is an opportunity to make a positive difference. As part of our Healthcare Support team, you’ll help patients access important healthcare services while building valuable experience in a professional, service-focused environment.
- Support patients by providing timely and compassionate assistance.
- Build experience in healthcare customer service and appointment scheduling.
- Strengthen your communication, multitasking, and problem-solving skills.
- Work alongside a collaborative team committed to delivering outstanding customer experiences.
- Explore long-term career opportunities within a growing customer experience organization.
If you’re searching for customer service jobs in El Salvador, healthcare customer service jobs, medical appointment scheduling jobs, English-speaking customer service careers, or on-site jobs in La Libertad, apply today and become part of a team dedicated to delivering exceptional support and service.
Job Location
La Libertad, El Salvador
