Insurance Outsourcing Services That Cut Claims & Servicing Costs — Without Cutting CX

Q: Do you support health insurance and health plans?

–This page covers property & casualty, life, annuity, and auto lines. For health plans, payers, and member services, see our dedicated healthcare payer solutions, which are built for HIPAA-regulated health operations.

SkyCom gives P&C, life, and auto carriers bilingual nearshore support across the policy lifecycle — 24/7 FNOL and claims intake, policy servicing, and policyholder care — at 50–70% lower cost, with NAIC and PCI-aligned compliance.

Schedule a Consultation

Policy & Claims Support for Carriers, MGAs & Agencies

Insurers face a hard squeeze: rising claim volumes, catastrophe-driven surges, higher policyholder expectations, and mounting compliance overhead — all while controlling loss-adjustment expense. It's why the insurance BPO market is on track to top $68 billion in 2026, with claims processing the single most-outsourced function and property & casualty the largest segment.

As part of our banking, financial services & insurance solutions, SkyCom becomes your bilingual nearshore extension across claims, servicing, and policyholder care — absorbing CAT surges without new facilities and holding compliance while you focus on underwriting and growth. For health plans and payers, see our healthcare payer solutions.

Insurance Support Services Across the Policy Lifecycle

Voice and back-office support for property & casualty, life, annuity, and auto lines.

Claims Processing & FNOL

24/7 first-notice-of-loss intake, real-time triage by severity and coverage, documentation follow-up, and claim status — keeping service levels intact even during CAT surges.

Policy Servicing & Administration

Endorsements, renewals, cancellations, billing questions, and certificate/ID requests — across voice, live chat , and email.

New Business & Underwriting Support

Application intake, data entry, document collection, and underwriting support delivered through our back-office processing team — speeding quote-to-bind without adding headcount.

Policyholder Support & Retention

Inbound policyholder care, quote follow-ups, and proactive outbound retention and win-back that protect renewals and lifetime value.

Premium Billing & Collections

Payment processing, past-due follow-up, and lapse prevention — with compliant collections and recovery that protect the policyholder relationship.

Fraud & SIU Support

Fraud flagging, SIU referral intake, and documentation support that help contain leakage and loss-adjustment expense while meeting regulatory obligations.

Why Nearshore Wins for Insurance

Policyholder-grade experience and surge capacity — without offshore friction or onshore cost. See why LATAM nearshore wins.

Onshore (U.S.)

Highest cost-to-serve
Hard to flex for CAT surges
Strong compliance familiarity
Limited bilingual depth

Traditional Offshore

Lowest headline rate
Time-zone & accent friction
Higher borrower-experience risk
Distance from U.S. regulation

SkyCom LATAM Nearshore

50–70% below onshore cost
Real-time U.S. time-zone alignment
Native bilingual (English/Spanish)
RESPA, TRID & CFPB-trained agents

Key Benefits

Built for Regulated, Surge-Prone Insurance Operations

Insurance-Grade Compliance

Agents trained on NAIC model standards, state DOI disclosure rules, TCPA, and GLBA — with PCI DSS and SOC 2 controls on every interaction and call.

Native Bilingual Agents

English and Spanish-language support with U.S. cultural affinity and the empathy claims moments demand from a diverse policyholder base.

CAT-Ready Surge Capacity

Ramp for catastrophe events, storm seasons, and renewal peaks — then scale back down — without backlogs, new facilities, or idle onshore overhead.

Lower Loss-Adjustment Expense

50–70% operational savings with zero setup fees and zero overhead — measured on cost per accurately processed claim and resolved inquiry, not raw hourly rate.

Core System Integration

Agents work directly in your policy admin and claims systems, with real-time QA, dashboards, and weekly reporting agains

How We Partner with Carriers & Agencies

From first conversation to long-term scale — handled end to end.

01

Discovery

We map your lines of business, claims and servicing workflows, systems, and compliance needs.

02

Custom Training

Agents certified in insurance terminology, coverage types, state rules, security, and your brand voice.

03

Secure Launch

Go live in 4–8 weeks from our El Salvador and Colombia sites with full monitoring.

04

Optimization

Daily QA, hourly feedback, and AI-powered insights (Fusion CX) that drive KPIs higher over time.

Ready to Transform Your Customer Experience?

Let's Talk

Contact with Us Now

Let’s collaborate!

Share a few details about your requirements, and our team will get back to you within one business day.

Attach RFx Document(optional)
(*.docx, .pdf, .zip only)

Testimonials

What Our Clients Say

Real results from healthcare organizations that trust SkyCom for claims processing outsourcing.

A soft-focus photo of bilingual call center agents at workstations used as a decorative backdrop for the client testimonials section

"Our first-pass rejection rate was 14% and our small billing team simply couldn't work the denial backlog. SkyCom's claims team drove first-pass acceptance to 96% within four months and cleared a denial backlog we'd written off as unrecoverable — bringing in $920K we never expected to see. Their specialists know payer edit rules better than anyone we've worked with."

Dr. Samuel Adeyemi-Cruz

Revenue Cycle Director, Multi-Specialty Physician Group

"As a TPA, our claims volume doubled after landing two large self-funded accounts, and our adjudication turnaround was slipping. SkyCom scaled a dedicated claims team in six weeks that cut our average adjudication time by 40% while improving accuracy. They handle our pended claims and COB verification seamlessly — our member satisfaction scores went up as a direct result."

Linda Fernández-Wright

VP Operations, Third-Party Administrator

"We were drowning in denied claims across three hospitals — over 12,000 in the backlog. SkyCom built a denial management operation that worked through the entire backlog in five months and stood up a prevention program that cut new denials by 34%. The ROI was clear within the first quarter, and their team operates like our own staff."

Robert Nakamura-Diallo

Director of Patient Financial Services, Regional Health System

Frequently Asked questions

Frequently Asked Questions

Common questions about outsourcing insurance operations to SkyCom.

Which insurance functions can you outsource?

We support the full policy lifecycle for P&C, life, annuity, and auto lines: claims processing and FNOL, policy servicing and administration, new business and underwriting support, policyholder care and retention, premium billing and collections, and fraud/SIU support. Programs are built around your lines of business and workflows.

Do you handle first notice of loss (FNOL) and claims intake?

Yes. We provide 24/7 multi-channel FNOL intake with real-time triage by severity and coverage, immediate documentation flagging, and routing to the right adjuster — maximizing straight-through processing for simple claims while escalating complex cases without delay.

Are your agents trained on insurance compliance?

Yes. Agents complete certification on NAIC model standards, state DOI disclosure requirements, TCPA, and GLBA, plus your internal policies and scripting. All interactions run on PCI DSS 4.0.1 and SOC 2 Type II controls with recorded QA.

Can you scale for catastrophe and storm-season surges?

Yes. Our LATAM facilities — including the 800-seat San Salvador site — provide rapid surge capacity so you can absorb CAT-driven claim spikes and renewal peaks without backlogs, new facilities, or quality drops, then scale back down.

Do you support health insurance and health plans?

–
This page covers property & casualty, life, annuity, and auto lines. For health plans, payers, and member services, see our dedicated healthcare payer solutions, which are built for HIPAA-regulated health operations.

Can you integrate with our policy admin and claims systems?

Yes. Agents work directly inside your policy administration, claims, and CRM systems, following your existing workflows and SLAs. We adapt to your stack rather than forcing you onto ours.

How fast can you launch an insurance program?

Most programs go live in 4–8 weeks depending on complexity, including full insurance and compliance training — with zero setup fees and no disruption to your current operations.

What results have carriers seen?

Clients typically see 50–70% lower cost-to-serve, faster FNOL and cycle times, higher first-contact resolution, and improved policyholder satisfaction — with transparent dashboards and weekly performance reporting.

Blog

Don’t miss what’s new! Get product updates, CX insights, and company news, all in one place.

Healthcare staff reviewing patient documentation and insurance information

Healthcare September 10, 2026