Fintech Outsourcing Services That Scale as Fast as You Do

SkyCom gives fintech innovators 24/7 bilingual support that keeps pace with hypergrowth — onboarding, KYC/AML, payments, fraud, and technical support — at 50–70% lower cost, with the compliance architecture your product demands.

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Customer Support Built for Fintech Speed & Scale

Fintech is scaling faster than support can keep up. The North America fintech market is set to grow from roughly $77 billion in 2026 toward $154 billion by 2031, and a single neobank can add 100,000 users in weeks. But when a blocked card or failed KYC check takes hours to resolve, trust evaporates — EY data shows 46% of consumers leave a fintech for a competitor within 90 days of a poor support experience, torching the $200–$400 it cost to acquire each one.

As part of our banking, financial services & insurance solutions, SkyCom becomes the bilingual nearshore support engine behind your product — trained capacity that ramps in weeks, not months, and holds compliance while you grow. For lending, BNPL, and installment products, pair this with our consumer lending outsourcing team.

Fintech Support Services Across the Customer Journey

Voice, chat, email, and back-office support that scales with your user base.

Onboarding, KYC & AML Support

Frictionless account opening, identity and document verification, and compliance checks — handled through our back-office processing team to turn signups into funded, active users.

Payments & Transaction Support

Inbound and live chat support for failed transactions, transfers, disputes, chargebacks, and card issues — resolved fast, because your users' money is always on.

App & Technical Support

Tier 1 and Tier 2 technical support for login, integration, and app issues, plus email follow-up that turns product friction into confidence.

Fraud, Trust & Safety

Fraud alert verification, account-takeover response, dispute intake, and social channel monitoring that protect users and your platform's reputation.

Collections & Recovery

For lending and BNPL fintechs — respectful, compliant collections and recovery, payment reminders, and hardship intake that protect the customer relationship.

Retention & Growth

Proactive outbound win-back, churn-reduction, and upsell outreach that protect unit economics and lift lifetime value.

Why Nearshore Wins for Fintech

Support that matches your product standard — without offshore friction or onshore cost. See why LATAM nearshore wins.

In-House Team

Slow, costly to scale for growth
24/7 coverage economically painful
Months to train each agent
Diverts focus from product

Traditional Offshore

Lowest headline rate
Time-zone & accent friction
Higher borrower-experience risk
Distance from U.S. regulation

SkyCom LATAM Nearshore

50–70% below onshore cost
Real-time U.S. time-zone alignment
Native bilingual (English/Spanish)
PCI, SOC 2 & KYC/AML-trained

Key Benefits

Built for High-Growth, Digital-First Fintechs

Fintech-Grade Compliance

Agents trained on KYC/AML (BSA), GLBA, FCRA, and UDAAP requirements — with PCI DSS and SOC 2 controls on every interaction across payments and account data.

Native Bilingual & Multilingual

English and Spanish-language support with U.S. cultural affinity — plus additional languages to launch into new markets with localized support from day one.

Ramp in Weeks, Not Months

Pre-trained capacity absorbs user-growth velocity in-house teams can't — scale up for launches and surges, scale down when you need to, without hiring lag.

Healthy Unit Economics

50–70% lower support cost with zero setup fees and zero overhead — protecting margins and the CAC you spent to win each user.

Stack & Channel Integration

Agents work inside your CRM, help desk, and tooling across voice, chat, email, and social — with real-time QA, dashboards, and weekly reporting.

How We Partner with Fintech Teams

From first conversation to long-term scale — handled end to end.

01

Discovery

We map your product, user journey, compliance needs, and support stack.

02

Custom Training

Agents certified in your product, KYC/AML protocols, security, and brand voice.

03

Rapid Launch

Go live in 4–8 weeks from our El Salvador and Colombia sites with full monitoring.

04

Optimization

Daily QA, hourly feedback, and AI-powered insights (Fusion CX) that drive KPIs higher over time.

Ready to Transform Your Customer Experience?

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Testimonials

What Our Clients Say

Real results from healthcare organizations that trust SkyCom for claims processing outsourcing.

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"Our first-pass rejection rate was 14% and our small billing team simply couldn't work the denial backlog. SkyCom's claims team drove first-pass acceptance to 96% within four months and cleared a denial backlog we'd written off as unrecoverable — bringing in $920K we never expected to see. Their specialists know payer edit rules better than anyone we've worked with."

Dr. Samuel Adeyemi-Cruz

Revenue Cycle Director, Multi-Specialty Physician Group

"As a TPA, our claims volume doubled after landing two large self-funded accounts, and our adjudication turnaround was slipping. SkyCom scaled a dedicated claims team in six weeks that cut our average adjudication time by 40% while improving accuracy. They handle our pended claims and COB verification seamlessly — our member satisfaction scores went up as a direct result."

Linda Fernández-Wright

VP Operations, Third-Party Administrator

"We were drowning in denied claims across three hospitals — over 12,000 in the backlog. SkyCom built a denial management operation that worked through the entire backlog in five months and stood up a prevention program that cut new denials by 34%. The ROI was clear within the first quarter, and their team operates like our own staff."

Robert Nakamura-Diallo

Director of Patient Financial Services, Regional Health System

Frequently Asked questions

Frequently Asked Questions

Common questions about outsourcing fintech support to SkyCom.

What fintech functions can you outsource?

We support the full customer journey: onboarding and KYC/AML, payments and transaction support, app and technical support, fraud/trust & safety, collections and recovery for lending and BNPL products, and retention. Programs are built around your product, stack, and user base.

How fast can you scale with our user growth?

Our LATAM facilities — including the 800-seat San Salvador site — hold pre-trained capacity, so we ramp in weeks rather than the months an in-house team needs. You scale up for launches and surges and back down when needed, without hiring lag.

Are your agents trained on KYC/AML and financial compliance?

Yes. Agents complete certification on KYC/AML (BSA), GLBA, FCRA, and UDAAP requirements, plus your internal policies and scripting. All interactions run on PCI DSS 4.0.1 and SOC 2 Type II controls with recorded QA.

Do you provide 24/7 omnichannel coverage?

Yes. We deliver round-the-clock support across voice, live chat, email, and social channels — because fintech users expect help whenever their money is involved, not just business hours.

Can you support global, multilingual expansion?

Yes. Beyond native English/Spanish, we provide additional-language support so you can launch into new markets with localized, culturally fluent service from day one instead of waiting months on in-house language hiring.

Can you integrate with our CRM and help desk?

Yes. Agents work directly inside your existing tooling — CRM, help desk, and internal systems — following your workflows. We adapt to your stack rather than forcing you onto ours.

How fast can you launch a fintech support program?

Most programs go live in 4–8 weeks depending on complexity, including full product and compliance training — with zero setup fees and no disruption to your current operations.

What results have fintech clients seen?

Clients typically see 50–70% lower support cost, faster resolution, reduced support-driven churn, and higher CSAT — with transparent dashboards and weekly performance reporting.

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Healthcare Payers August 19, 2026