Facing Obstacles In Business Growth?
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We support the full loan lifecycle: application and origination support, income/employment and identity verification, loan servicing and account management, early-stage collections, fraud and dispute handling, and borrower retention. Programs are built around your specific loan products and workflows.
Yes. Agents complete certification on TCPA, FDCPA, Reg Z/TILA, FCRA, ECOA, UDAAP, and GLBA requirements, plus your internal policies and call scripting. All interactions run on PCI DSS 4.0.1 and SOC 2 Type II controls with recorded QA.
Yes. Our LATAM agents are native or near-native bilingual, delivering fluent English/Spanish support and seamless code-switching — critical for serving the fast-growing Hispanic borrower segment without added cost.
We operate PCI DSS 4.0.1-certified, SOC 2 Type II, and ISO 27001:2022 environments with GLBA-aligned controls — including encryption, tokenization, restricted access, and regular third-party audits across all lending programs.
Yes. Agents work directly inside your loan origination and servicing systems and CRM, following your existing workflows. We adapt to your stack rather than forcing you onto ours.
Most programs go live in 4–8 weeks depending on complexity, including full product and compliance training — with zero setup fees and no disruption to your current operations.
Our LATAM facilities — including the 800-seat San Salvador site — provide rapid, elastic scalability, so you can ramp for marketing pushes, seasonal demand, or portfolio growth without quality drops.
Lenders typically see 50–70% lower operational cost, faster application-to-funding cycles, higher verification accuracy, and improved borrower satisfaction — with transparent dashboards and weekly performance reporting.
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