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Online fashion shopper comparing clothing sizes before placing an order

By Manish Jain
Retail & E-Commerce
September 17, 2026

Bracketing Returns: Why Shoppers Order Three Sizes to Keep One

Customer support agent assisting with an electronics return

By Manish Jain
Retail & E-Commerce
September 15, 2026

No Fault Found: Why Most Returned Electronics Work Perfectly

Ecommerce marketplace seller managing clothing inventory and orders

By Manish Jain
Retail & E-Commerce
September 14, 2026

Why Marketplace Sellers Leave (and the Signals That Predict It)

Retail worker processing online returns at a fulfillment counter

By Manish Jain
Retail & E-Commerce
September 11, 2026

The January Returns Wave: Why Q4 Planning Ends Too Early

Woman browsing beauty and cosmetics products in a U.S. store

By Manish Jain
Retail & E-Commerce
September 2, 2026

Top 25 Beauty and Cosmetics Brands in the U.S. (2026)

Customer tracking an ecommerce order on a laptop while speaking with customer support by phone

By Manish Jain
Retail & E-Commerce
August 26, 2026

WISMO Calls: What They Are, Why They Happen, and How Ecommerce Brands Can Reduce Them

Person shopping online on a laptop, representing the U.S. eCommerce industry and the leading online retailers in America.

By Manish Jain
Retail & E-Commerce
August 7, 2026

Top 30 eCommerce Companies in the U.S. (2026): CX, Growth & Innovation

Retail employee reviewing e-commerce customer service KPIs on a tablet

By Manish Jain
Retail & E-Commerce
July 13, 2026

E-Commerce Customer Service KPIs: 15 Metrics Your Outsourcing Partner Should Report

Scale e-commerce customer service during holiday shopping peaks with scalable customer support solutions

By Manish Jain
Retail & E-Commerce
June 2, 2026

Scale E-Commerce Customer Service During the Holiday Rush Without Increasing Overhead

Embracing Unified Commerce_ Integrating BPO into the Retail Journey

By Manish Jain
Retail & E-Commerce
May 11, 2026

Embracing Unified Commerce: Integrating BPO into the Retail Journey