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SkyCom helps Australian financial services businesses grow without the cost and constraints of local-only hiring. We build and manage dedicated offshore teams for mortgage brokers, financial planners, accountants, conveyancers, and real estate professionals. With skilled staff, strong English, and close time-zone alignment, our teams work as a seamless extension of your firm — supported by financial services expertise and rigorous data security.
Two Philippine Hubs — Cebu & Davao
Delivery Hubs

Two Philippine Hubs — Cebu & Davao

Our Australian client operations run from two established delivery centres in the Philippines, backed by a strong local Australian presence in Melbourne:
  • Around 700 revenue-generating staff plus a dedicated ~100-person operations team
  • Two delivery hubs in Cebu and Davao for resilience and scalable capacity
  • ISO 27001:2022 certified and compliant with the Australian Privacy Act
  • BOI-registered in the Philippines, with secure infrastructure and 24/7 operations
Addresses: Level 3, 55 Collins Street, Melbourne, Victoria 3000, Australia
Delivery Centres: Cebu & Davao, Philippines
The Talent Advantage

Skilled Teams That Work Like Part of Your Firm

The Philippines is one of the world's leading destinations for financial and professional services support. Its workforce combines strong English proficiency, high educational attainment, and deep experience across accounting, administration, and client service. That depth lets us staff specialised roles — not just general admin — for mortgage, planning, accounting, legal, and property firms. Because our teams are dedicated to your business, they learn your systems, your processes, and your clients over time.

~700

Revenue-generating staff across two hubs

+100

Dedicated operations & support team

Cebu & Davao

Two resilient delivery centres

Dedicated

Teams aligned to your firm, not shared pools
Real-Time Alignment

Working on Australian Business Hours

Distance does not have to mean disconnection. The Philippines sits just two to three hours behind Australian Eastern time. That means your offshore team works while your office is open, not overnight. Live collaboration, same-day turnaround, and real-time communication become the norm rather than the exception. For client-facing financial services work, that overlap matters enormously.

2–3 hrs

Behind Australian Eastern time

Same-day

Turnaround within business hours

Live

Real-time collaboration & calls

AEST

Shifts aligned to your office
Who We Serve

Support Tailored to Australian Financial Services

We specialise in the professional and financial services firms that power Australian small business — providing the trained back-office and client-support capacity they need to scale.
A medical professional at a computer reviewing patient records, representing SkyCom's HIPAA-compliant healthcare BPO and patient support outsourcing services

Healthcare

From Providers & Payers to
Telehealth & Pharmacy
Improve patient experience and reduce costs with El Salvador support teams. HIPAA-compliant processes ensure secure and efficient service delivery.
A customer service agent in a headset assisting a telecom subscriber, representing SkyCom's bilingual 24/7 telecommunications call center outsourcing

Telecommunications

Wireless, Broadband,
Cable & More
24/7 telecom support from El Salvador with strong time-zone alignment — reduce costs and improve performance.
A banking professional at a desk reviewing financial documents, representing SkyCom's PCI-compliant nearshore BPO services for banking and financial services companies

BFSI

Scalable Solutions for
Regulations & Peaks
El Salvador-based PCI-compliant services that enhance scalability and operational efficiency.
A utility field technician inspecting an electricity meter, representing SkyCom's billing support and outage response outsourcing.

Utilities

Supporting Water, Energy,
and Gas Providers
Reliable utility support from El Salvador with faster issue resolution and optimized operational costs.
A smiling customer service agent assisting online shoppers via chat, representing SkyCom's multilingual retail and e-commerce order support outsourcing

Retail & E-Commerce

Supporting Sellers
and Customers
Multichannel customer support from El Salvador teams that boosts conversions and customer satisfaction.
A travel agent smiling while booking reservations on a computer, representing SkyCom's nearshore BPO services for airlines, hotels, and hospitality companies

Travel & Hospitality

Reservations, Inquiries
& Guest Experience
Efficient customer interaction handling from El Salvador ensuring improved guest experiences and cost savings.
A technical support agent at a dual monitor workstation troubleshooting software for a client, representing SkyCom's IT help desk support outsourcing.

Technology & Others

Help Desk, IT Support
& Custom Solutions
Deliver seamless IT and customer support with El Salvador-based experts.
A professional collections agent reviewing account files at a computer, representing SkyCom's PCI-compliant debt recovery and accounts receivable outsourcing services

Collections

Compliant Debt Recovery
& Accounts Receivable
Improve recovery rates with compliant and professional El Salvador collections teams.
Our Services

How Our Offshore Teams Help

From client-facing support to detailed back-office processing, our teams take on the work that slows your firm down.
01
image

Client Support &
Engagement

Inbound and outbound calls, email, and live chat that keep your clients informed and looked after.
02
image

Finance & Accounting
Support

Bookkeeping, reconciliations, accounts payable and receivable, and reporting preparation for accounting-heavy firms.
03
image

Processing & Compliance Support

Application processing, settlement and matter support, and documentation prepared to your compliance standards.
04
image

Back Office &
Administration

Data entry, document management, workflow processing, and the administrative load behind every file.

Why Firms Choose SkyCom in Australia

01

Skilled, Dedicated Teams

Experienced offshore professionals dedicated to your firm, not shared across many clients.
02

Time-Zone Alignment

Just 2–3 hours behind AEST, so your team works during your business day.
03

Security & Compliance

ISO 27001:2022 certified, Australian Privacy Act compliant, and BOI-registered.
04

Cost-Effective Scale

Grow capacity efficiently without the overhead of local-only hiring.
Best Fit

Ideal for Firms That Are Growing

Our Australian client operations run from two established delivery centres in the Philippines, backed by a strong local Australian presence in Melbourne:

  • Mortgage broking firms scaling loan volumes without adding local overhead
  • Financial planning practices needing consistent paraplanning and admin support
  • Accounting and bookkeeping firms managing seasonal and compliance workloads
  • Legal, conveyancing, and real estate firms with high-volume document and file work
Ideal for Firms That Are Growing

Ready to Transform Your Customer Experience?

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience.
    A soft-focus photo of bilingual call center agents at workstations used as a decorative backdrop for the client testimonials section

    “The El Salvador team is our core operations hub. 150 agents, running healthcare support for three provider clients, fully HIPAA-certified. The facility is better-equipped than most domestic centers I've toured.”
    George Alvarado
    VP Healthcare Partnerships, Healthcare BPO Management Firm

    “SkyCom's El Salvador agents have accent-neutral English that customers simply don't flag. The government-backed English training programs in El Salvador produce a quality of agent that's hard to find elsewhere in the region.”
    Cynthia Marsh
    Director of Quality Operations, Consumer Financial Services Company

    “We scaled from 10 to 230 agents in El Salvador over 18 months. The site grew with us — no capacity constraints, no quality compromise. SkyCom managed every ramp phase so we didn't have to.”
    Paul Hendricks
    Chief Operating Officer, E-Commerce Platform

    “Political stability and infrastructure reliability were non-negotiables for us after a painful offshore experience. El Salvador delivers both. Three years, zero major disruptions, and one of the lowest agent attrition rates we've seen.”
    Catherine Moore
    SVP Global Delivery, Outsourcing Advisory Firm
    Frequently Asked questions

    Frequently Asked Question

    Common questions from Australian firms about partnering with SkyCom.
    Australian client work is delivered from two hubs in the Philippines, Cebu and Davao, with an Australian office in Melbourne. Around 700 revenue-generating staff and a 100-person operations team support these engagements.

    What types of firms does SkyCom support in Australia?

    We support small and mid-sized financial and professional services firms, including mortgage broking, financial planning, bookkeeping and accounting, legal and conveyancing, and real estate businesses.
    SkyCom is ISO 27001:2022 certified and operates in compliance with the Australian Privacy Act. Our delivery entity is also BOI-registered in the Philippines, with secure infrastructure and documented controls.
    No. The Philippines sits just two to three hours behind Australian Eastern time, so your team works during your business hours. This enables live collaboration and same-day turnaround.
    Yes. We build dedicated teams that work as an extension of your business, learning your systems and processes over time, rather than sharing staff across many unrelated clients.
    Our two-hub model and pre-vetted talent pool let us add or flex capacity efficiently as your workload changes, without the delays and overhead of local-only hiring.
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