Facing Obstacles In Business Growth?

Leadership Team

Ritesh Chakraborty
Ritesh Chakraborty

Chief Service Officer

Long-time Fusion CX veteran with 20+ years in operations, IT, quality, and service delivery. Oversees global service excellence and drives client satisfaction across all programs.
Rahul Singh

SVP Operations

Experienced operations leader managing high-performance teams and country-level strategy, ensuring scalable and efficient delivery in key markets.
Senni Nolasco

Site Director

Results-driven professional with 9+ years at Fusion CX, overseeing operations in Colombia, Mexico, and Belize. Started as an agent and rose through leadership roles focused on team growth and performance.

Francisco Muñoz

Site Director

BPO veteran with 17+ years in quality, workforce management, and operations. Leads site performance in Medellín, emphasizing leadership development and optimal resource utilization.
Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
testimonials
5.0

Major Healthcare Provider

“We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
Elena Cozac
Operations Manager
5.0

Leading U.S. Telecom

“SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
Michael Thompson
VP Customer Operations
5.0

National Retail Chain

Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
Sarah Patel
Director of CX
5.0

Regional Utility Provider

“50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
David Kim
CFO
Thought Leadership

Blog

Don’t miss what’s new!  Get product updates, CX insights, and company news, all in one place.