Experienced Leadership Driving LATAM Nearshore Excellence

SkyCom, a Fusion CX company, is guided by a dedicated team with decades of BPO expertise — blending local LATAM insight with global innovation to deliver superior results for our clients.

Our leaders bring proven track records in operations, client relations, and site management. They focus on bilingual talent development, operational efficiency, and seamless partnerships that make SkyCom a true extension of your team.

Get in Touch with Our Team

Leadership Team

Ritesh Chakraborty

Chief Service Officer

Long-time Fusion CX veteran with 20+ years in operations, IT, quality, and service delivery. Oversees global service excellence and drives client satisfaction across all programs.

Rahul Singh

SVP Operations

Experienced operations leader managing high-performance teams and country-level strategy, ensuring scalable and efficient delivery in key markets.

Senni Nolasco

Site Director

Results-driven professional with 9+ years at Fusion CX, overseeing operations in Colombia, Mexico, and Belize. Started as an agent and rose through leadership roles focused on team growth and performance.

Francisco Muñoz

Site Director

BPO veteran with 17+ years in quality, workforce management, and operations. Leads site performance in Medellín, emphasizing leadership development and optimal resource utilization.

Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience.

A soft-focus photo of bilingual call center agents at workstations used as a decorative backdrop for the client testimonials section

“The SkyCom leadership team makes decisions quickly and stands behind them. In three years, every commitment made in the sales process was delivered in the contract. That alignment from leadership to operations is unusual and invaluable.”

Thomas Craig

VP Global Sourcing, Consumer Goods Corporation

“We had a QA dispute in year two that could have damaged the relationship. SkyCom's leadership engaged personally, resolved it fairly, and strengthened the partnership in the process. That's leadership maturity.”

Diana Marsh

Director of Vendor Partnerships, Healthcare Insurance Company

“Executive visibility doesn't stop at contract signing with SkyCom. We have QBRs where their senior leadership reviews performance alongside ours. That level of accountability at the top drives everything below it.”

Jeffrey Stone

Chief Operating Officer, Digital Marketing Services Company

“In 15 years of outsourcing management, I've rarely worked with a leadership team as transparent about issues and proactive about solutions as SkyCom's. They tell you bad news fast and fix it faster.”