Privacy Policy

Objective

This Privacy Policy describes the privacy and data protection principles followed by SkyCom Call Center and its affiliated entities worldwide regarding the collection, use, disclosure, and protection of personal information.

“SkyCom”, “we”, “us”, or “our” refers to SkyCom Call Center and its subsidiaries. This policy applies to customers, prospects, partners, employees (current or former), applicants, contractors, vendors, and website visitors (“Data Subjects”).

Scope

This Privacy Policy applies to personal information collected through SkyCom websites, business communications, marketing activities, recruitment processes, and outsourced service delivery.

Third-Party Links

Our website may contain links to third-party websites. SkyCom is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Personal Information We Collect

A. Information You Provide Directly

• Name, email address, phone number
• Company name, job title, industry
• Country and city
• Resume/CV and employment-related details

B. Information Automatically Collected

• IP address and device information
• Browser type and operating system
• Pages visited and usage behavior
• Cookie identifiers

C. Information from Third-Party Sources

We may receive limited information from social media platforms or third-party service providers, depending on your privacy settings and applicable laws.

How We Use Your Information

• To provide customer support and outsourcing services
• To respond to inquiries and manage business relationships
• To send marketing communications (with opt-out options)
• To process job applications and recruitment activities
• To analyze website usage and improve services
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process personal information based on legitimate business interests, contractual necessity, legal obligations, or your consent where required by law.

Sharing of Personal Information

SkyCom does not sell or rent personal information. We may share data only with:

• SkyCom affiliates for operational purposes
• Trusted service providers under confidentiality agreements
• Legal or regulatory authorities when required
• Parties involved in mergers or corporate transactions

Protection of Minors

SkyCom websites are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

Data Security & Breach Notification

We use appropriate technical, administrative, and physical safeguards to protect personal information. In case of a data breach, affected individuals and authorities will be notified as required by applicable law.

Cookies and Tracking Technologies

We use cookies to ensure website functionality, analyze traffic, and personalize content. You can manage cookies through your browser settings.

• Strictly Necessary Cookies
• Performance Cookies
• Functionality Cookies
• Targeting Cookies

Your Rights

Subject to applicable laws (GDPR, DPDP Act, etc.), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion or restriction of processing
• Object to direct marketing
• Withdraw consent
• Request data portability

To exercise your rights, please contact: info@skycomcallcenter.com

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements.

International Data Transfers

As a global organization, SkyCom may transfer personal data across borders while ensuring appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

Contact Us

SkyCom Call Center
Email: info@skycomcallcenter.com