Reliable Utilities & Energy Support to Optimize Operations & Cuts Costs

SkyCom delivers bilingual customer service, billing support, and outage assistance from LATAM centers — helping U.S. utilities and energy providers improve satisfaction and efficiency at 50–70% lower cost.

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Contact Center and BPO Solutions for Utilities and Energy Providers

Utilities and energy providers face constant demand for accurate billing, rapid outage response, and clear communication amid deregulation and rising customer expectations. SkyCom provides expert support for service requests, payment arrangements, and technical inquiries — reducing cost-to-serve, speeding resolutions, and scaling seamlessly during storms or peak usage periods.

CX and Call Center Services for Utilities & Energy

Billing & Payment Inquiries

Explanation of charges, payment plans, disputes, and usage analysis for faster resolutions

Service Requests & Outages

New connections, moves, outage reporting, status updates, and restoration coordination

Technical & Meter Support

Troubleshooting smart meters, usage monitoring, and energy efficiency guidance

Customer Retention & Education

Proactive outreach for conservation programs, rate plan optimization, and satisfaction surveys

Collections & Payment Arrangements

Compliant, respectful recovery for delinquent accounts while preserving relationships

Key Benefits

24/7/365 Coverage

Real-time U.S. time-zone alignment for immediate outage and emergency response

Native Bilingual Agents

English/Spanish fluency with U.S. cultural sensitivity for diverse customer bases

Rapid Scalability

Proven ramp-up (e.g., 10→230 agents) for storm events or seasonal peaks

Proven Results

Faster billing resolutions, lower cost-to-serve, higher satisfaction, and reduced delinquencies

Zero Extra Costs

Full onboarding, utility-specific training, and program launch included; real-time QA and reporting

How We Partner with Utilities

01

Discovery

Map your service types, billing systems, and outage protocols

02

Custom Training

Agents certified in utility terminology, safety guidelines, and empathy

03

Secure Launch

4–8 weeks with El Salvador/Colombia sites

04

Optimization

Hourly feedback, AI insights (Fusion CX), weekly performance reviews

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Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….

5.0

Major Healthcare Provider

“We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”

Elena Cozac

Operations Manager

5.0

Leading U.S. Telecom

“SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”

Michael Thompson

VP Customer Operations

5.0

National Retail Chain

Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”

Sarah Patel

Director of CX

5.0

Regional Utility Provider

“50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”

David Kim

CFO

Frequently asked questions

Frequently asked Questions

Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

How do you support 24/7 outage response?

Real-time U.S. time-zone coverage from LATAM centers ensures immediate handling — no delays common in offshore models.

Can you support Spanish-speaking customers?

Yes — native bilingual agents provide fluent, culturally appropriate support in English, Spanish, or seamless code-switching.

How do you handle storm or high-volume events?

Rapid scaling and site redundancy (including the new 800-seat San Salvador facility) maintain performance during peaks.

What utilities support do you offer?

Billing/payment inquiries, service requests/outages, technical/meter support, retention/education, and compliant collections.

How quickly can we launch utilities support?

4–8 weeks including system integration, utility training, and onboarding — all at no extra cost.

Do you integrate with utility systems?

Yes — seamless connections with CIS (Customer Information Systems), IVR, outage management tools, and AMI platforms.

What results have utilities seen?

Faster resolutions, lower cost-to-serve, higher satisfaction, reduced delinquencies, and operational costs lowered by over 50%.

Thought Leadership

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