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Intro

Intro

We understand the unique challenges of your industry — from strict compliance and peak volumes to multilingual needs and 24/7 coverage. Our proven LATAM nearshore programs deliver superior performance, rapid scalability, and seamless integration as a true extension of your team.

Discover Why LATAM Nearshore

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Who We Serve

Tailored LATAM Nearshore Solutions for Your Industry

We specialize in bilingual customer engagement that drives loyalty and efficiency — all powered by cultural alignment and cost savings.
Healthcare

Healthcare

From Providers & Payers to Telehealth & Pharmacy
Reduce labor costs up to 70% while improving patient experience and performance in a post-Covid world. HIPAA-compliant, rapid onboarding, and real-time feedback for superior outcomes.
Telecommunications

Telecommunications

Wireless, Broadband,
Cable & More
24/7 technical support and customer care with time-zone alignment — cut costs, stay competitive, and focus on innovation.
BFSI

BFSI

Scalable Solutions for
Regulations & Peaks
PCI-compliant support that boosts efficiency, scalability, and long-term customer loyalty at lower costs.
Utilities

Utilities

Supporting Water, Energy, and Gas Providers
Optimized Operations in a Changing Landscape Faster billing resolution, reduced cost-to-serve, and always-on support for growing demand.
Retail

Retail & E-Commerce

Supporting Sellers
and Customers
Multilingual Order Taking, Chat & Support Boost conversions and loyalty with 24/7 omni-channel care — English, Spanish, and more.
Travel & Hospitality

Travel & Hospitality

Reservations, Inquiries
& Guest Experience
Handle high-volume interactions cost-effectively while enhancing competitiveness and satisfaction.
Technology

Technology & Others

Help Desk, IT Support
& Custom Solutions
Turn issues into positive experiences with blended technical and customer service expertise.
Collections

Collections

Compliant Debt Recovery
& Accounts Receivable
Cost-effective, professional collections that maintain customer relationships while accelerating cash flow and reducing delinquencies.

Key Benefits Across Industries

Industry-Specific Expertise

Programs tailored to your regulations, workflows, and KPIs

Native Bilingual Agents

English/Spanish fluency with cultural alignment

Compliance Guaranteed

PCI, HIPAA, SOC 2, ISO 27001, NMSDC certified

Scalable & Reliable

Rapid ramp-up and 24/7 coverage from modern LATAM centers

Measurable Outcomes

Higher CSAT, faster resolution, and proven ROI
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How We Partner

Process Discovery

Deep dive into your challenges and goals

Custom Solution Design

Tailored agents, scripts, and compliance

Rapid Deployment

Launch in weeks at no extra cost

Ongoing Success

Continuous optimization and dedicated support

Ready to Transform Your Customer Experience?

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Read and update the latest news from us. done eu magna quis felis.

    Frequently asked questions

    Frequently asked Question

    Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

    Yes — we specialize in healthcare, telecommunications, banking/financial services & insurance, utilities & energy, retail/e-commerce, travel & hospitality, and technology, with tailored programs and compliance expertise for each.
    How do you ensure compliance in regulated industries like healthcare and finance?
    We are fully PCI DSS, HIPAA, SOC 2 Type II, ISO 27001:2022, and NMSDC certified. All programs include industry-specific training, audits, and protocols to meet or exceed regulatory requirements.
    Absolutely — our LATAM centers provide rapid scalability and redundancy, allowing seamless ramp-up for open enrollment, holiday retail surges, tax season, or billing cycles without quality drops.
    We start with in-depth discovery of your workflows, KPIs, regulations, and brand voice — then customize agent selection, scripting, training, and reporting to deliver results aligned with your industry standards.
    Yes — native bilingual English/Spanish agents are standard, with seamless code-switching and dedicated queues for diverse customer bases common in healthcare, retail, travel, and financial services.
    Clients typically see higher CSAT, faster resolution times, improved recovery/retention rates, and measurable ROI — backed by real-time dashboards, QA monitoring, and continuous optimization.
    Most programs go live in 4–8 weeks, with full onboarding, compliance setup, and training managed by SkyCom at no extra cost.
    Latest News

    Work process how we help

    Read and update the latest news from us. donec eu magna quis felis.

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