Efficient Back Office & Processing Services That Free Your Team

SkyCom delivers accurate, scalable non-voice support — data entry, transcription, workflow automation, and more — with dedicated bilingual teams at 50–70% lower cost than onshore operations.

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Efficient, Accurate Back Office Support to Free up Your Team

Our back office services handle repetitive, high-volume administrative tasks with precision and speed. Experienced specialists in our LATAM centers ensure data accuracy, strict compliance, and fast turnaround — allowing your core team to focus on strategic priorities while significantly reducing overhead and errors.

Key Benefits of Our Back Office Support and Processing Services

99%+ Accuracy

Rigorous quality controls and multi-step verification processes

Fast Turnaround

High-volume processing with scalable capacity and quick delivery

Secure & Compliant

HIPAA-ready, PCI-compliant handling of sensitive data

Bilingual Oversight

Native English/Spanish coordination when needed for clarity and reporting

Cost-Effective Scalability

Flexible staffing, zero setup fees, and seamless volume adjustments

Core Services

Data Entry & Form Processing
Medical & General Transcription
Claims & Invoice Processing
Order Fulfillment & Verification

Data Cleansing & Enrichment
Document Management & Indexing
Workflow Automation & RPA Support

How It Works

Process Mapping

We analyze your workflows and requirements

Team Setup & Training

Dedicated specialists trained on your systems and standards

Secure Launch

Rapid rollout with encrypted tools and QA protocols

Continuous Improvement

Daily audits, performance reporting, and process optimization

Ideal For

Healthcare claims & patient records
Financial services & insurance processing
E-commerce order management

Utilities billing support
Legal & real estate documentation
Research & data compilation

Ready to Transform Your Customer Experience?

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Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….

5.0

Major Healthcare Provider

“We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”

Elena Cozac

Operations Manager

5.0

Leading U.S. Telecom

“SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”

Michael Thompson

VP Customer Operations

5.0

National Retail Chain

Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”

Sarah Patel

Director of CX

5.0

Regional Utility Provider

“50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”

David Kim

CFO

Frequently asked questions

Frequently asked Questions

Quick answers to common questions about our bilingual customer engagement services.

What types of back office tasks do you handle?

We manage data entry, transcription, claims/invoice processing, order fulfillment, document management, data cleansing, and custom workflow automation.

How do you ensure data accuracy and security?

Multi-layer QA checks, automated validation tools, encrypted transfers, and compliance with HIPAA, PCI, and ISO standards — plus regular audits.

Can you integrate with our existing systems?

Yes — seamless connections with EHR/EMR, CRM, ERP, Google Workspace, Microsoft 365, and custom platforms via secure APIs or file transfers.

Do you provide bilingual back office support?

Absolutely — bilingual team leads and QA ensure clear communication and accurate handling of English/Spanish documents when required.

How do you scale for fluctuating volumes?

Our LATAM centers offer instant capacity adjustments — ramping up or down quickly without quality impact or additional fees.

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HIPAA & PCI Compliance in Nearshore BPO: What Healthcare and Financial Clients Must Ask

Uncategorized January 7, 2026