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Intro

Social Media CX to turn Public Conversations into Positive Brand Moments

Our social media customer service transforms public conversations into positive brand experiences. Native bilingual agents deliver timely, on-brand responses to comments, direct messages, reviews, and mentions — resolving issues quickly, managing crises proactively, and building community trust across all major platforms. We monitor in real time, respond with empathy and consistency, and turn potential negatives into loyal advocates — all while protecting your reputation and amplifying your voice.

Key Benefits of Our Social Media Customer Service Solutions

Supported Platforms

  • Facebook & Messenger
  • Instagram (Comments & DMs)
  • X/Twitter
  • WhatsApp Business
  • TikTok Messaging
  • LinkedIn (where relevant)
Supported Platforms

Ideal Use Cases

  • Reputation management & review responses
  • Crisis monitoring & rapid de-escalation
  • Community engagement & brand advocacy
  • Lead capture via DMs
  • Customer support on social channels
  • Influencer & mention tracking
Ideal-Use

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
    testimonials
    5.0

    Major Healthcare Provider

    “We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
    Elena Cozac
    Operations Manager
    5.0

    Leading U.S. Telecom

    “SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
    Michael Thompson
    VP Customer Operations
    5.0

    National Retail Chain

    Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
    Sarah Patel
    Director of CX
    5.0

    Regional Utility Provider

    “50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
    David Kim
    CFO
    Frequently asked questions

    Frequently asked Questions

    Quick answers to common questions about our bilingual customer engagement services.

    We actively manage Facebook, Instagram, X/Twitter, WhatsApp, TikTok messaging, and LinkedIn — with custom setups for additional platforms as needed.
    How do you handle negative comments or crises?
    Agents follow approved escalation protocols, respond empathetically in public (when appropriate), move sensitive issues to private channels, and alert your team instantly for high-risk situations.
    Yes — native bilingual agents provide culturally appropriate responses in English, Spanish, or both, based on the user’s language and preference.
    Absolutely — we can like/comment on positive posts, thank customers, and engage with user-generated content to build community and brand love.
    Real-time dashboards and weekly reports covering response time, volume, sentiment trends, resolution rate, reach/impressions, and overall brand health impact.
    Thought Leadership

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