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Intro

Outbound Call Center Services to Improve CX and Customer Retention

Our outbound call center services enable you to proactively and effectively connect with customers. From lead generation and sales to retention, win-back, surveys, and appointment setting, our skilled bilingual agents employ warm, conversational techniques to meet your objectives — all while safeguarding and elevating your brand reputation at 50–70% lower cost than onshore alternatives.

Key Benefits of Our Outbound Call Center Services

Higher Conversion

Higher Conversion Rates

Professional, scripted outreach optimized for engagement and results
Native Bilingual

Native Bilingual Agents

Fluent English/Spanish with cultural alignment for authentic, persuasive conversations
24/7

24/7 Flexibility

Campaigns run on your schedule with real-time U.S. time-zone support
Full Compliance

Full Compliance

Strict adherence to TCPA, FDCPA, DNC lists, and industry regulations
Measurable ROI

Measurable ROI

Transparent reporting, real-time dashboards, and performance-based optimization

How It Works

Strategy & Scripting

Collaborate on campaign goals, target lists, and compliant scripts

Agent Training & Selection

Hand-picked bilingual agents trained on your offer and objections

Campaign Launch

Rapid rollout with predictive dialing and real-time monitoring

Optimization & Reporting

Daily insights, A/B testing, and adjustments for maximum performance
How It Works

Common Outbound Campaigns

  • Lead Generation & Qualification
  • Telemarketing & Sales
  • Customer Retention & Win-Back
  • Appointment Setting & Reminders
  • Satisfaction Surveys & Feedback
  • Collections & Payment Reminders
  • Product/Service Upgrades & Cross-Sell
Common Outbound

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
    testimonials
    5.0

    Major Healthcare Provider

    “We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
    Elena Cozac
    Operations Manager
    5.0

    Leading U.S. Telecom

    “SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
    Michael Thompson
    VP Customer Operations
    5.0

    National Retail Chain

    Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
    Sarah Patel
    Director of CX
    5.0

    Regional Utility Provider

    “50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
    David Kim
    CFO
    Frequently asked questions

    Frequently asked Questions

    Quick answers to common questions about our bilingual customer engagement services.

    We run B2C and B2B campaigns including sales, lead gen, retention, surveys, appointment setting, win-back, and compliant collections.
    How do you ensure regulatory compliance?
    We strictly follow TCPA, FDCPA, DNC scrubbing, calling-hour rules, and obtain necessary consents — with regular audits and agent training.
    Yes — seamless integration with your CRM, dialer preferences, and secure data handling for targeted, personalized outreach.
    Agents are trained in empathetic listening, de-escalation, and positive scripting to turn conversations into opportunities while protecting your reputation.
    Real-time dashboards, daily/weekly reports on connects, conversions, DNC compliance, and ROI metrics — full transparency at all times.
    Thought Leadership

    Blog

    Don’t miss what’s new!  Get product updates, CX insights, and company news, all in one place.

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