Facing Obstacles In Business Growth?
SkyCom, a Fusion CX company, delivers tailored bilingual solutions that combine high-touch quality, rapid scalability, and 50–70% cost savings — with zero setup fees or hidden costs.
Every client program is unique, and our approach reflects that. We design and deliver customized nearshore services that align perfectly with your goals, industry requirements, and performance targets — ensuring seamless integration and measurable results from day one.
We specialize in bilingual customer engagement that drives loyalty and efficiency — all powered by cultural alignment and cost savings.
Expert troubleshooting with blended technical and service skills — turning issues into positive customer experiences.
Our certified agents quickly diagnose and resolve hardware, software, network, and application problems across Level 1 and Level 2 support. We reduce ticket volume through proactive guidance, remote desktop assistance, and clear knowledge-base documentation — minimizing downtime and frustration for your end-users. Delivered by native bilingual teams with real-time U.S. time-zone alignment, our support feels seamless and professional, boosting user satisfaction while lowering your operational costs.
Professional, respectful approach that accelerates cash flow while preserving customer relationships — fully PCI compliant.
Our trained specialists use empathetic, scripted conversations and multi-channel outreach (voice, email, SMS) to recover overdue accounts efficiently while maintaining positive brand perception.
We achieve higher recovery rates through data-driven segmentation, customized payment plans, and strict adherence to FDCPA, TCPA, and other regulations — minimizing disputes and compliance risks.
Accurate, efficient non-voice support that frees your team to focus on core priorities — with strict quality controls and seamless scalability.
Our dedicated specialists handle high-volume data entry, form processing, and document management with 99%+ accuracy and fast turnaround — reducing errors and administrative burden. We provide medical and general transcription services with quick delivery, confidentiality, and compliance (HIPAA-ready) — converting audio/files into structured, usable records.
Workflow automation and back-office tasks (claims processing, order fulfillment, data cleansing) are streamlined using secure tools and customized processes — cutting costs and improving operational efficiency.
Advanced speech analytics, agent assist, and process automation for deeper insights and elevated performance.
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Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.
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