Facing Obstacles In Business Growth?
| Benefit | LATAM Nearshore (SkyCom) | Onshore (U.S.) | Offshore |
|---|---|---|---|
| Cost Savings | 50–70% lower | Highest cost | 60–80% lower |
| Time-Zone Alignment | Full real-time overlap – same-day collaboration | Full overlap | 8–14 hour delays |
| Cultural & Language Fit | Native bilingual English/Spanish + strong U.S. cultural affinity | Native | Lower affinity, variable accents |
| Customer Satisfaction Impact | Higher CSAT from natural, empathetic interactions | Highest possible | Often lower due to communication gaps |
| Agent Quality & Retention | Low turnover, rigorously trained agents | High quality | Higher turnover, variable training |
| Ease of Oversight | Short, affordable flights for visits | No travel needed | Long, expensive travel |
| Scalability & Stability | Rapid ramp-up, redundant sites, stable regions | Limited by labor costs | Varies by location |
SkyCom operates state-of-the-art bilingual call centers in four strategic countries, each contributing unique strengths to deliver exceptional customer experience.
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