Bilingual Customer Engagement That Feels Like Your Own Team

SkyCom delivers seamless, high-touch support across voice, chat, email, and social media — with native English/Spanish agents, 24/7 availability, and real-time U.S. time-zone alignment for superior satisfaction at 50–70% lower cost.

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Customer Engagement Services

Our customer engagement services are designed to build loyalty, resolve issues quickly, and represent your brand flawlessly. Native bilingual agents in El Salvador, Colombia, Belize, and Jamaica serve as a true extension of your team, delivering personal, empathetic interactions that drive higher CSAT and retention — all at 50–70% lower cost than onshore alternatives.

End-to-end Customer Engagement Services

Inbound Customer Service

Empathetic handling of inquiries, support requests, and order status. Agents achieve high first-contact resolution, reduce escalations, and strengthen relationships — all with native English/Spanish fluency and strong U.S. cultural understanding.

Outbound Customer Service

Proactive outreach for retention, win-back, surveys, reminders, and upsell/cross-sell. Warm, conversational agents recover at-risk accounts and drive revenue while preserving positive brand perception.

Live Chat Support

Real-time web and in-app chat that captures leads and resolves issues instantly. Fast, personalized responses boost conversions and reduce cart abandonment in e-commerce and service settings.

Email Support

Timely, professional responses with consistent tone and accuracy. We manage high-volume inboxes, meet SLAs, and maintain high satisfaction — freeing your team from routine tasks.

Social Media Customer Service

Monitoring and responding across Facebook, Instagram, X/Twitter, WhatsApp, and TikTok. Public replies, DM handling, crisis monitoring, and sentiment management protect reputation and build loyal advocates.

Key Benefits

Native Bilingual Agents

Fluent English/Spanish with neutral accents and deep U.S. cultural knowledge

24/7/365 Coverage

Full availability with real-time collaboration across U.S. time zones

Omni-Channel Consistency

Unified customer view and seamless handoffs between channels

Performance-Driven

Real-time QA, coaching, and reporting for continuous improvement

Cost-Effective Excellence

50–70% savings with zero setup or training fees

Process Overview

01

Discovery

Understand your brand voice and goals

02

Program Design

Tailor scripts, workflows, and agent selection

03

Rapid Launch

Full onboarding and training at no extra cost

04

Rapid Onboarding

Ongoing Success

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Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….

5.0

Major Healthcare Provider

“We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”

Elena Cozac

Operations Manager

5.0

Leading U.S. Telecom

“SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”

Michael Thompson

VP Customer Operations

5.0

National Retail Chain

Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”

Sarah Patel

Director of CX

5.0

Regional Utility Provider

“50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”

David Kim

CFO

Frequently asked questions

Frequently asked Questions

Quick answers to common questions about our bilingual customer engagement services.

What channels do you support for customer engagement?

We provide full omni-channel support: inbound/outbound voice, live chat, email, and social media (Facebook, Instagram, X/Twitter, WhatsApp, TikTok messaging) — all with seamless handoffs and unified reporting.

Are your agents truly bilingual?

Yes. All agents are native or near-native in English and Spanish, rigorously screened for fluency, neutral accents, and U.S. cultural knowledge to ensure natural, effective communication.

How do you ensure brand consistency?

We customize scripts, tone guidelines, and training to match your brand voice. Agents undergo program-specific onboarding and ongoing QA to represent your brand as a true extension.

What kind of availability do you offer?

24/7/365 coverage with real-time U.S. time-zone alignment from our LATAM centers — no overnight delays or communication gaps common in offshore models.

How quickly can you launch a customer engagement program?

Most programs go live in 4–8 weeks. We handle all onboarding, training, and setup at no extra cost for rapid, disruption-free deployment.

How do you measure and improve performance?

Real-time monitoring, daily QA reviews, hourly agent feedback, and transparent dashboards ensure continuous improvement and consistently high CSAT scores.

Thought Leadership

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