Facing Obstacles In Business Growth?
Intro

Compliant Collections Services to Accelerate Cash Flow and Preserve Relationships

Our collections services combine proven recovery strategies with empathetic, professional outreach. Skilled bilingual agents use data-driven segmentation, personalized communication, and multi-channel follow-up (voice, email, SMS) to recover overdue accounts efficiently — all while maintaining positive brand perception and strict regulatory compliance (FDCPA, TCPA, PCI DSS).

 

We focus on respectful resolution, flexible payment plans, and quick identification of high-potential accounts — delivering higher recovery rates and lower delinquencies without damaging long-term customer loyalty.

Key Benefits of Our Collections Services

Collections Approach

  • Early-stage & pre-collections reminders
  • Delinquent account recovery
  • Skip tracing & contact optimization
  • Payment plan negotiation
  • Multi-channel outreach (voice, email, SMS)
  • Litigation support & handoff preparation
Collections Approach

Ideal For

  • Financial services & credit cards
  • Healthcare & medical billing
  • Utilities & telecom
  • Retail & consumer finance
  • Student loans & education
  • Commercial B2B collections
Ideal For

Ready to Transform Your Customer Experience?

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
    testimonials
    5.0

    Major Healthcare Provider

    “We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
    Elena Cozac
    Operations Manager
    5.0

    Leading U.S. Telecom

    “SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
    Michael Thompson
    VP Customer Operations
    5.0

    National Retail Chain

    Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
    Sarah Patel
    Director of CX
    5.0

    Regional Utility Provider

    “50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
    David Kim
    CFO
    Frequently asked questions

    Frequently asked Questions

    Quick answers to common questions about our bilingual customer engagement services.

    We adhere strictly to FDCPA, TCPA, state laws, and PCI standards. All calls are recorded, agents certified, DNC scrubbed daily, and regular third-party audits performed.
    Do you handle both consumer and commercial collections?
    Yes — we support B2C and B2B portfolios with tailored strategies, scripting, and legal compliance for each.
    We integrate seamlessly with systems like Latitude, Ontario Systems, Experian, and custom platforms for secure data transfer and real-time updates.
    Agents are trained in empathy, active listening, and flexible payment options — focusing on resolution rather than confrontation to preserve future business.
    Real-time dashboards with recovery rates, promises-to-pay, aging trends, agent performance, compliance metrics, and customizable executive summaries.
    Thought Leadership

    Blog

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