Facing Obstacles In Business Growth?
El Salvador is SkyCom’s primary delivery center and the cornerstone of our nearshore success. With strong government support, a highly educated bilingual workforce, and modern infrastructure, this location consistently delivers superior customer experience for U.S. clients in healthcare, financial services, telecommunications, and more — at 50–70% lower cost than onshore alternatives.
Facility Spotlight
Facility Spotlight

San Salvador – New 800-Seat Flagship Site

Located in secure, prestigious areas, including opposite the US Embassy, ​​this state-of-the-art facility features:

  • Class-A building with redundant power, fiber connectivity, and 24/7 security
  • Ergonomic workstations, training rooms, and wellness areas designed for agent retention
  • Full HIPAA, PCI DSS, SOC 2, and ISO 27001 compliance
  • Capacity for rapid scaling — proven growth from 10 to 230+ agents for key clients
Addresses
Avenida las Camellias #7, Colonia San Francisco, San Salvador – 71 Avenida Sur, between Avenida Olimpica and Calle Nueva No. 1, San Salvador

Why El Salvador Stands Out

01

Top Bilingual Talent

Government-backed “English for Work” programs produce agents with neutral accents and native-level proficiency
02

Exceptional Stability

Politically and economically reliable with strong U.S. ties and low natural disaster risk in urban areas
03

Agent Retention & Culture

Family-oriented values and supportive environment result in industry-leading loyalty and performance
04

Cost & Scalability Advantage

50–70% savings with no setup/training fees and seamless capacity growth

Ideal Programs for El Salvador

  • Complex healthcare patient support and revenue cycle
  • Financial services account management and collections
  • Telecommunications technical and billing support
  • High-volume inbound/outbound campaigns requiring empathy and precision
Ideal Programs

Ready to Transform Your Customer Experience?

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
    testimonials
    5.0

    Major Healthcare Provider

    “We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
    Elena Cozac
    Operations Manager
    5.0

    Leading U.S. Telecom

    “SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
    Michael Thompson
    VP Customer Operations
    5.0

    National Retail Chain

    Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
    Sarah Patel
    Director of CX
    5.0

    Regional Utility Provider

    “50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
    David Kim
    CFO
    Frequently asked questions

    Frequently asked Question

    Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

    Strong government incentives, educated bilingual workforce, political stability, and excellent infrastructure make it Central America’s leading BPO destination.

    How large is your El Salvador facility?

    Our new flagship site offers 800 seats with room for expansion — supporting everything from pilot programs to enterprise-scale operations.

    Full HIPAA, PCI DSS 4.0.1, SOC 2 Type II, ISO 27001:2022 compliance with regular audits and encrypted systems.

    Yes — proven with healthcare (patient care, claims), financial services (collections, fraud), and technical support requiring empathy and accuracy.

    4–8 weeks for launch; rapid agent ramp-up (e.g., 10230 agents) with zero extra onboarding costs.

    Class-A buildings with biometric access, redundant power/internet, and prestigious placement (opposite U.S. Embassy) ensure uninterrupted operations.

    <3% abandonment rates, costs reduced >50%, exponential scaling, and consistently high CSAT across regulated industries.

    Thought Leadership

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