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Colombia is SkyCom’s vibrant hub for forward-thinking customer experience. Located in Medellín — one of Latin America’s most innovative cities — our center attracts university-educated professionals with strong bilingual skills and a creative mindset. This location excels in omni-channel support, back-office automation, retail/e-commerce, and programs requiring adaptability, digital fluency, and engaging communication.
Facility Spotlight
Facility Spotlight
Medellín (Antioquia)
Modern, tech-forward center in the heart of Medellín’s growing BPO ecosystem:
  • Contemporary building with open workspaces, collaboration zones, and advanced training labs
  • High-speed fiber connectivity, redundant systems, and 24/7 security
  • Full HIPAA, PCI DSS, SOC 2, and ISO 27001 compliance
  • Designed for high-volume digital and voice operations with rapid team expansion
Addresses
Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellín, Antioquia

Why Colombia Excels in Bilingual Delivery

01

Strong Bilingual Proficiency

University-educated agents with excellent English fluency and native Spanish — delivering natural, engaging conversations with quick learning curves for complex products
02

Creative & Adaptable Talent

Medellín’s innovative culture produces agents who excel in chat, social media, problem-solving, and digital-first interactions
03

Industry-Leading Digital Infrastructure

Robust connectivity and tech ecosystem support seamless omni-channel and remote-enabled programs
04

Cost & Performance Advantage

50–70% savings with bilingual agents who drive higher engagement, faster resolutions, and innovative CX improvements

Ideal Programs for Colombia

  • Omni-channel retail & e-commerce support
  • Live chat & social media customer care
  • Back-office processing & workflow automation
  • Technical support for SaaS/digital products
  • Creative outbound campaigns and surveys
Ideal Programs

Ready to Transform Your Customer Experience?

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    Testimonials

    What Our Clients Say

    Real results from partners who trust SkyCom for their LATAM nearshore customer experience. Increase the font size of Real Results ….
    testimonials
    5.0

    Major Healthcare Provider

    “We started with 10 agents and scaled to 230. SkyCom feels like an extension of our company — professional, skilled, and reliable.”
    Elena Cozac
    Operations Manager
    5.0

    Leading U.S. Telecom

    “SkyCom’s time-zone alignment and bilingual agents delivered 24/7 support without the offshore headaches. Costs down, CSAT up.”
    Michael Thompson
    VP Customer Operations
    5.0

    National Retail Chain

    Multilingual chat and order processing boosted our e-commerce conversions by over 30%. Seamless integration and true partnership.”
    Sarah Patel
    Director of CX
    5.0

    Regional Utility Provider

    “50%+ cost savings with faster billing resolutions and compliant support. SkyCom handled our peaks flawlessly.”
    David Kim
    CFO
    Frequently asked questions

    Frequently asked Questions

    Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

    Excellent — agents are selected from top universities with advanced English training, delivering fluent, professional communication suitable for U.S. customers.
    What makes Colombia agents great for digital channels?
    Medellín’s tech-savvy culture and creative mindset make agents natural fits for chat, social media, email, and innovative digital CX.
    4–8 weeks for launch; rapid ramp-up with zero extra costs and a large, educated talent pool ready for growth.
    Omni-channel support, live chat/social media, back-office automation, retail/e-commerce, and digital-heavy technical assistance.
    Yes — modern building with biometric access, redundant systems, and full HIPAA/PCI/SOC 2/ISO compliance plus regular audits.
    Absolutely — native Spanish speakers with seamless bilingual capabilities and cultural nuance for both English and Spanish interactions.
    Higher engagement/conversions, faster digital response times, innovative problem-solving, and operational costs lowered by over 50%.
    Thought Leadership

    Blog

    Don’t miss what’s new!  Get product updates, CX insights, and company news, all in one place.

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