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Intro

Our strategically selected LATAM facilities are purpose-built for excellence in customer engagement, technical support, collections, and back-office processing. Each center features modern Class-A infrastructure, redundant power and connectivity, advanced security systems, and ergonomic workstations — all designed to attract and retain top bilingual talent while ensuring uninterrupted 24/7 operations and full compliance (HIPAA, PCI DSS, SOC 2, ISO 27001).
Our Services

Customer Engagement

We specialize in bilingual customer engagement that drives loyalty and efficiency — all powered by cultural alignment and cost savings.

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Inbound Customer Service

Empathetic handling of inquiries, support requests, and order status. Agents achieve high first-contact resolution, reduce escalations, and strengthen relationships — all with native English/Spanish fluency and strong U.S. cultural understanding.
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Outbound Customer Service

Proactive outreach for retention, win-back, surveys, reminders, and upsell/cross-sell. Warm, conversational agents recover at-risk accounts and drive revenue while preserving positive brand perception.
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Live Chat Support

Real-time web and in-app chat that captures leads and resolves issues instantly. Fast, personalized responses boost conversions and reduce cart abandonment in e-commerce and service settings.
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Email Support

Timely, professional responses with consistent tone and accuracy. We manage high-volume inboxes, meet SLAs, and maintain high satisfaction — freeing your team from routine tasks.
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Social Media Customer Service

Monitoring and responding across Facebook, Instagram, X/Twitter, WhatsApp, and TikTok. Public replies, DM handling, crisis monitoring, and sentiment management protect reputation and build loyal advocates.

LATAM Delivery Centers

El Salvador

San Salvador – New 800-Seat Class-A Facility Located in secure, prestigious areas (including opposite the U.S. Embassy), this flagship site supports complex healthcare, financial services, technical support, and high-volume programs with exceptional agent retention and neutral accents. – Avenida las Camellias #7, Colonia San Francisco, San Salvador – 71 Avenida Sur, between Avenida Olimpica and Calle Nueva No. 1, San Salvador
Key Advantages:
  • Strong government incentives and "English for Work" programs for elite bilingual talent
  • Highest stability and infrastructure reliability in Central America
  • Proven rapid scaling (e.g., client growth from 10 to 230+ agents)
  • Ideal for regulated industries requiring empathy and precision

Colombia

Medellín (Antioquia) Innovative hub in one of Latin America’s most vibrant cities, known for its educated, creative workforce and excellent digital connectivity. Specializes in omni-channel support, back-office automation, and multilingual programs. – Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellín, Antioquia
Key Advantages:
  • Large pool of university-educated professionals with strong English proficiency
  • Thriving tech/BPO ecosystem and government incentives
  • Creative, adaptable agents excelling in chat, social media, and digital CX
  • Cost-efficient scalability for retail, e-commerce, and tech clients

Belize

Belize City
English-official Caribbean location delivering truly native-level proficiency and the region’s lowest turnover. Focuses on customer retention, sales, collections, and roles requiring clear, confident communication. – 190 Newton Barracks Road, Icon Building, Belize City – Tropicana Building, 160 Newton Barracks Road, Belize City – Tourist Village Building, Cork Street, Belize City
Key Advantages:
  • Official English language environment with minimal accents
  • Exceptional agent loyalty and service-oriented culture
  • Government-backed training programs and stable economic climate
  • Perfect for voice-heavy programs and high-retention needs

Jamaica

Kingston
Established Caribbean BPO leader with decades of experience serving U.S. markets. Agents bring deep cultural understanding and high energy — ideal for sales, upselling, crisis response, and personality-driven interactions. – 153 Orange St, Kingston – 24-26 Trinidad Terrace, New Kingston
Key Advantages:
  • Longest BPO heritage in the Caribbean with proven U.S. market expertise
  • Robust infrastructure and government upskilling initiatives
  • High agent engagement and natural rapport-building skills
  • Excellent for outbound campaigns, retention, and 24/7 operations

Distinctive Advantages of SkyCom’s LATAM Network

Pure Nearshore Focus

No offshore delays or cultural gaps; full real-time collaboration with your U.S. teams

Native Bilingual Excellence

Rigorous screening for neutral-accent English and fluent Spanish across all sites

Modern, Secure Facilities

Class-A buildings, biometric access, redundant systems, and on-site compliance teams

Proven Scalability & Redundancy

Multi-site footprint ensures business continuity and instant capacity growth

Broader Global Reach

Quietly enhanced by Fusion CX’s worldwide network when your needs expand
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    Frequently asked questions

    Frequently asked Question

    Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

    You gain 50–70% cost savings, bilingual excellence, real-time U.S. time-zone alignment, and rapid scalability — all while maintaining full compliance and quality control.
    Do you offer customized solutions?
    Yes — every program is tailored to your specific goals, workflows, and brand standards for optimal results.
    Most programs go live in 4–8 weeks, with full onboarding and training managed by SkyCom at no extra cost.
    We excel in healthcare, telecommunications, financial services, utilities, retail/e-commerce, travel, and technology.
    Latest News

    Work process how we help

    Read and update the latest news from us. donec eu magna quis felis.

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