24/7 Travel & Hospitality BPO Services That Enhances Guest Experience & Cuts Costs

SkyCom delivers bilingual reservations, inquiries, and guest support from LATAM centers — helping hotels, airlines, tour operators, and travel platforms provide exceptional service at 50–70% lower cost.

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Guest and Traveler Experience Improvement Solutions with Hospitality BPO Services

The travel and hospitality industry demands instant, personalized support across high-volume bookings, changes, and guest needs — especially during peak seasons. SkyCom provides expert assistance for reservations, itinerary management, and issue resolution — delivering empathetic, multilingual interactions that boost satisfaction, loyalty, and revenue while scaling seamlessly.

CX and Call Center Services for Travel & Hospitality

Reservations & Bookings

Hotel, flight, tour, and package bookings with real-time availability and upsell opportunities

Itinerary Changes & Cancellations

Flexible modifications, refund processing, and rebooking support with policy expertise

Guest Experience & Inquiries

Pre-travel info, concierge-style assistance, and on-trip support for seamless journeys

Loyalty & Rewards Management

Points inquiries, redemptions, status updates, and retention outreach

Crisis & Emergency Response

24/7 handling of disruptions, delays, and traveler assistance during events

Key Benefits

Multilingual Excellence

Native English/Spanish plus capabilities in Portuguese, French, and more for global travelers

24/7/365 Coverage

Real-time U.S. time-zone alignment for immediate response during peak travel hours

Rapid Scalability

Proven ramp-up (e.g., 10→230 agents) for holiday rushes, events, or seasonal demand

Proven Results

Higher booking completion, improved guest satisfaction, increased loyalty enrollment, and lower operational costs

Zero Extra Costs

Full onboarding, travel-system training, and program launch included; real-time QA and reporting

How We Partner with Travel Providers

01

Discovery

Map your booking systems, policies, and peak periods

02

Custom Training

Agents trained on GDS, PMS, CRS platforms, and guest service standards

03

Secure Launch

4–8 weeks with El Salvador/Colombia sites

04

Optimization

Hourly feedback, AI insights (Fusion CX), weekly booking/satisfaction metrics

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Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience.

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“Travel disruptions are a crisis-management challenge. SkyCom handles rebookings, cancellations, and compensation inquiries during travel events with calm efficiency. Their ability to scale during weather events has saved us repeatedly.”

Harriet Cole

Director of Guest Services, International Hotel Group

“Booking conversions from phone improved 22% after switching to SkyCom. Their agents upsell room upgrades and packages naturally, within the conversation, without pressure. Revenue per inbound call went up on day one.”

Felix Santos

VP Revenue Management, Resort Chain

“Our loyalty program requires precise handling of points, redemptions, and tier eligibility. SkyCom trained their team on our program rules exhaustively. Loyalty-related complaint rate dropped 60% in the first quarter.”

Diana Frost

Director of Loyalty Operations, Global Airline

“Multilingual travel support is complex. SkyCom handles English, Spanish, and French inquiries from a single nearshore operation. Our international guests receive native-language support without the overhead of managing separate regional vendors.”

Laurent Moreau

Chief Guest Experience Officer, Boutique Hotel Collection

Frequently Asked questions

Frequently Asked Questions

Find quick answers to common questions about partnering with SkyCom for LATAM nearshore services.

How do you support multilingual travelers?

Native agents provide fluent English, Spanish, Portuguese, French, and more — with automatic routing based on traveler preference.

Can you handle peak travel seasons and disruptions?

Yes — our LATAM facilities (including the new 800-seat San Salvador site) enable rapid scaling for holidays, events, or weather-related surges.

What travel systems do you integrate with?

Seamless connections with Sabre, Amadeus, Galileo, PMS (Opera, Cloudbeds), CRS, and booking engines for real-time data.

What travel/hospitality support do you offer?

Reservations/bookings, changes/cancellations, guest inquiries, loyalty management, and emergency assistance.

How quickly can we launch travel support?

4–8 weeks including system integration, platform training, and onboarding — all at no extra cost.

Do you provide proactive guest outreach?

Yes — pre-travel confirmations, upsell offers, satisfaction check-ins, and re-engagement for future bookings.

What results have travel providers seen?

Higher booking completion, improved guest satisfaction/loyalty, faster resolution during disruptions, and operational costs lowered by over 50%.

Thought Leadership

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