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Our Compliance
Our Compliance Philosophy

Committed to Excellence and Trust

At SkyCom, compliance is more than a checkbox — it’s the foundation of every client partnership. We deliver sustainable, high-performance customer experience through rigorous standards, proactive risk management, and continuous improvement.


Our goals focus on protecting your data, exceeding regulatory requirements, and building long-term relationships based on transparency and reliability. With ongoing audits and employee training, we ensure your sensitive programs remain secure and compliant at all times.

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Certifications

PCI DSS certification badge confirming SkyCom's compliance with Payment Card Industry Data Security Standards for secure payment handling

PCI DSS 4.0.1

Payment Card Industry Data Security Standard compliant. We follow strict protocols to safeguard cardholder data across all voice, chat, and digital interactions — essential for financial services, collections, and e-commerce clients.
hipaa (1)

HIPAA

Health Insurance Portability and Accountability Act compliant. Our processes, training, and infrastructure fully protect PHI (Protected Health Information) — making SkyCom a trusted partner for healthcare providers, payers, pharmacies, and telehealth programs.
SOC 2 Type II certification badge issued by AICPA, confirming SkyCom's systems meet rigorous security, availability, and confidentiality standards

SOC 2 Type II

Service Organization Control 2 Type II audited. Independently verified controls for security, availability, processing integrity, confidentiality, and privacy — providing assurance for enterprise clients handling sensitive customer data.
NMSDC

NMSDC Certification

National Minority Supplier Development Council certified. Recognized as a minority-owned business enterprise, enabling corporate clients to meet supplier diversity goals while benefiting from our proven LATAM nearshore capabilities.
BSI ISO 27001 certification badge confirming SkyCom's internationally recognised information security management system compliance

ISO 27001:2022

International standard for Information Security Management Systems. We maintain a robust ISMS framework to systematically manage risks, protect information assets, and ensure continuous improvement in security practices.

Compliance You Can Trust. Service You Can Count On.

With these certifications and ongoing audits, SkyCom delivers peace of mind alongside cost savings and superior bilingual CX. We handle the compliance details so you can focus on your customers.
Testimonials

What Our Clients Say

Real results from partners who trust SkyCom for their LATAM nearshore customer experience.
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“Our security team audited SkyCom's ISO 27001 and SOC 2 controls before we signed. The documentation was thorough, the evidence was readily available, and the audit took half the time it usually does. Compliance is clearly not performative.”
Harold Jensen
Chief Information Security Officer, Fintech Company

“PCI DSS 4.0.1 certification gave our legal team the confidence to approve the partnership. SkyCom's compliance team answered every question with documentation. Zero findings in two annual audits since we engaged.”
Christine Park
VP Legal & Compliance, Payment Processing Company

“HIPAA compliance in a BPO context requires more than a certification — it requires a culture of data stewardship. SkyCom's staff know the 'why' behind HIPAA rules, not just the procedures. That's what clean audits are built on.”
Dr. Nadia Ross
Chief Compliance Officer, Digital Health Company

“NMSDC certification was a differentiating factor for our supplier diversity commitments. SkyCom is one of very few nearshore BPOs with that credential, and it helped us demonstrate procurement diversity goals to our board.”
Frank Chambers
Chief Procurement Officer, Fortune 500 Financial Institution