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Our Compliance
Our Compliance Philosophy

Committed to Excellence and Trust

At SkyCom, compliance is more than a checkbox — it’s the foundation of every client partnership. We deliver sustainable, high-performance customer experience through rigorous standards, proactive risk management, and continuous improvement.


Our goals focus on protecting your data, exceeding regulatory requirements, and building long-term relationships based on transparency and reliability. With ongoing audits and employee training, we ensure your sensitive programs remain secure and compliant at all times.

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Certifications

pci

PCI DSS 4.0.1

Payment Card Industry Data Security Standard compliant. We follow strict protocols to safeguard cardholder data across all voice, chat, and digital interactions — essential for financial services, collections, and e-commerce clients.
hipaa (1)

HIPAA

Health Insurance Portability and Accountability Act compliant. Our processes, training, and infrastructure fully protect PHI (Protected Health Information) — making SkyCom a trusted partner for healthcare providers, payers, pharmacies, and telehealth programs.
soc2

SOC 2 Type II

Service Organization Control 2 Type II audited. Independently verified controls for security, availability, processing integrity, confidentiality, and privacy — providing assurance for enterprise clients handling sensitive customer data.
NMSDC

NMSDC Certification

National Minority Supplier Development Council certified. Recognized as a minority-owned business enterprise, enabling corporate clients to meet supplier diversity goals while benefiting from our proven LATAM nearshore capabilities.
bsi

ISO 27001:2022

International standard for Information Security Management Systems. We maintain a robust ISMS framework to systematically manage risks, protect information assets, and ensure continuous improvement in security practices.

Compliance You Can Trust. Service You Can Count On.

With these certifications and ongoing audits, SkyCom delivers peace of mind alongside cost savings and superior bilingual CX. We handle the compliance details so you can focus on your customers.