The increased demand for travel, tours and hotels has significantly increased competition among travel, tourism and hospitality companies. This translates into more customer service calls, emails and live chats in an industry that already requires extensive customer interaction.
Cost efficiency, as well as the use of the latest technologies are more important than ever to improve competitiveness and increased customer loyalty.
The travel and tourism industry has an enormous global economic impact of trillions of dollars. The hotel sector alone generates around 500 billion US dollars each year. By outsourcing to SkyCom Call Center companies gain access to low cost, best-in-class, customer centered solutions.