Utilities & Energy

Focus and Strategy for the Energy and Utilities Industry

The energy and utilities industry is no stranger to change. The move from nationalized monopolies to de-regulated private companies and the ever increasing adoption of new technologies has forced the need to re-think business focus and strategies.

 

The need to adapt within the industry has never been more important than it is today. Optimization of operational efficiency and customer service are imperative to achieving long-term growth. Businesses today are finding that outsourcing non-core business processes and activities enables them to gain a competitive advantage and achieve sharper focus on its core offerings.

 

Outsourcing with the correct BPO service provider can help can help you optimize your internal communications to maximize profits and brand value. Benefits include reduced cost to serve each customer, faster turnaround time for correcting billing issues and an increased customer base.

 

It is important for those in the Utilities industry invest wisely to meet the increasing demand for power and solutions as well as ways to meet customer demands for superior customer service.

 

Energize Your Business

In SkyCom, you have a premier provider of call center solutions for businesses around the globe. Our friendly, experienced agents will perform as an extension of your company and will ensure that every customer contact is handled accurately and courteously. We have a wealth of experience keeping organizations like yours on track with our outsourcing solutions for the energy and utility industry.

 

We provide BPO solutions across a wide spectrum:

  • Call Center Outsourcing Services (Not limited to)
    • Customer Care
    • Chat Support
    • Email Management
    • Collections
    • Technical Support
    • After Hour Support
  • Back Office Services
    • Data Entry
    • Customer Database Management
    • Form Processing
    • Invoice and Purchase Order Data Entry
  • Finance and Accounting Services
    • Accounts Payable
    • Accounts Receivable
    • Accounting and Bookkeeping
    • Payroll Processing Services
  • IT Outsourcing Services
    • Mobile Application Development
    • Web Application Development
    • Software Application Development
  • eCommerce Services
    • Order Processing
    • Call Center Outsourcing Services
  • Digital Marketing Services
    • Search Engine Optimization Services
    • Social Media Optimization Services
    • Email Marketing Services
    • Content Writing/Seo Copywriting

 

Operating Efficiences

The Energy & Utilities Industry has a wide variety of non-core activities that can be outsourced to ensure improved operating efficiencies that deliver better and quicker results at a significantly lower cost.

 

Outsourcing processes that are important but not core activities will facilitate the completion of tasks. By outsourcing with SkyCom, internal employees can concentrate on the more pressing needs of the business.

 

Scalability

The unpredictable nature of the industry can often bring unforeseen demands for service such as a spike of inbound calls to customer service after a power outage. While such spikes can sometimes be planned for, there are times when the unpredictable happens and no amount of planning would have helped. It is at these times that having an outsourcing partner like SkyCom can facilitate seamless delivery of services no matter the circumstances. We have the resources to scale our services to cater to any project requirement.

 

Discuss and Collaborate

In close collaboration with your team we will create a Service Level Agreement that is tailored to your challenges and requirements. Our services are fully customizable in order to ensure that the results are aligned with your business objectives.

 

Increased Customer Satisfaction
Whether your target audience is B2B or B2C, it is necessary to focus on building customer loyalty in order to grow the business. We are at your side to support you in this objective by ensuring responsive and superior services that will increase brand loyalty in the long run.

 

Technical Advantage

Our world class technology only helps to deliver the desired results to your business. With our knowledge in the technology field we will either identify the correct application for your outsourcing requirement, or build one from scratch, to your specifications. Also, our infrastructure can be relied on for continuity of the outsourcing process.

 

Security

Whether it is customer data or any other kind of data, you can rely on us to safeguard your assets. We are ISO 27001 certified, and have the most stringent security measures in place to prodect all confidential information.

 

 

Quality Management

SkyCom is ISO 9001 certified meaning that our management standards guarantee accurate results are delivered to your business. Whether it is in data processing, call center or any other service provided. You can count on our QA team to validate all output before delivery.

 

Continuity

Our IT Infrastructure is constantly monitored to negate the chance for any downtime that might affect the delivery of results to your company.

 

Streamlined Solutions

SkyCom can cover all your business process outsourcing needs, covering call center, data processing, accounting and finance and digital marketing. You can count on us to minimize the stress of working with multiple vendors.

 

Best Practices

No matter the process, we strictly adhere to global best practices to better implement and deliver the best possible outcome to your business. By using industry specific metrics and Key Performance Indicators, outsourced solutions are dialed in to deliver the maximum results.

 

Real-Time

Our 10+ years of experience has taught us that one of the most important things to a client is to be kept in the loop. From the beginning of our relationship with any prospective client or client we regularly provide reports to monitor the pace and completion of tasks.

 

A project manager will be dedicated to your process and you can relate any feedback or changes in requirements to him or her.

 

Your Business Transformation

Consultation

Our considerable experience of providing BPO services and Energy and Utilities specific expertise, a brief consultation with us can help you to find the best answer to your business challenge.

 

All Around Personalized Services

Completely customized BPO services across all business processes and industry verticals

 

Scalable and Dependable

SkyCom possesses the ability to scale as needed in accordance with shifting requirements, ensuring continuity and timely completion of your project.

 

Continuity

Superior infrastructure and technology are in place to ensure business continuity in the case of any emergency situation.

 

Trained Manpower

Our skilled agents have the industry knowledge and use of the best technologies and processes to ensure we are best placed to help you achieve your goals.

 

QA and Compliance

We are in compliance with ISO 27001. We adhere to impeccable quality standards as per ISO 9001:2008, in all processes, leading to high quality output.

 

You Can Rely On Us

Our operation caters to the demands and needs of our clients, we stay ahead of the competition and confidently cement our position as a leading BPO and Call Center Service provider. Our clients have come to rely on us for solutions that continually yield numerous benefits.

 

The SkyCom family is constantly thinking outside of the box and working tirelessly to find new and better ways to apply our tools and experience for far more than just simple customer support.

 

Our list of services is extensive and we are of the belief that our clients should never have to worry about entrusting part of their business to us. Everything is aimed at streamlining every process no matter the size of the client’s business.

 

For the best BPO and Call Center services, look no further than SkyCom. Contact us today to find out how we can ultimately reduce your operational costs and enable your business to achieve process proficiency and accelerate growth. Our team of experts can help you with all your queries.

 

Call +1 (844) 240-0079

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Get to know us

“We were expanding our business and hence looking for additional operational support when we came across SkyCom. They quickly showed us that they had the professionalism, skills and resources in place that we needed. With the proximity to the U.S. and the dollarized economy El Salvador was also strategically a perfect location for us.”

Elena Cozac

Operation Manager, Impro Corp

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