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Meet our call center experts

Luis Nicot

Prior to joining SkyCom in 2017, Luis served as Consulting Manager with Accenture’s Health & Public Service Division. With over 25 years’ experience in Revenue Cycle Consulting, Luis has worked with over two dozen healthcare systems throughout the US providing strategic planning and change leadership. As President of SkyCom Healthcare, Luis is responsible for growing SkyCom BPO to becoming a leader in Healthcare business process innovation.  

Wendy Valladares
VP Operations

Wendy is a seasoned operations manager who started her career as an agent. She has led operations in multiple countries with a track record of success. Holding the SkyCom family value closest at heart she enjoys to spend quality time with her loved ones when not running up and down the floors at SkyCom.

Roger Falkenstein
VP Sales

Roger Falkenstein has great expertise in the areas of marketing, advertising, corporate social responsability and sales. He is keen in recognizing the needs of his customers from different perspectives, since he has worked in comercial management positions in a wide variety of business sectors. 

Yolanda Ferrufino
Account Manager

Yolanda has a major in Linguistics and Languages and has been involved for over 15 years in management of the largest outsourcing companies across the world. She is highly motivated and joined Skycom because of its internal growth . 

Rick Delgadillo
Project On -Boarding Manager

Rick has more than 20 years supporting the largest and most complex outsourcing deals in the industry. Most of the customers he lead were Fortune 100 companies. The main reason he decided to join Skycom was the family oriented environment.

Ricardo Fernandez
IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defense in SkyCom’s soccer team.

Daniel Quevedo
Director Of Operations

Danny has a strong process oriented background with an engineering degree from University of Waterloo and 10 years in various positions in the industry. He passionately leads his team holding SkyCom’s value of ‘respect’ close at heart and finds his drive in life from his family and playing sports.

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