IT solutions

IT solutions

Software companies and technical support providers need smart and 24/7/365 live coverage via telephone, email, and/or web chat.

We can quickly create a support team for your IT business with agents that can assist your business with tier 1 and 2 support; troubleshooting your inbound calls and escalating tier 3 level requests.

Your technicians and engineers will save valuable time as we start the ticket and help you prioritize only the escalated trouble tickets.

Because we know that technology service can be complicated, we make the tools available to get to the root of the problem.

When customers call in our decision tree workflow effectively guides our tech support agent with the best probing questions and troubleshooting instructions within their scope of support.

To learn more about services we could offer to your industry please visit our ‘services’ section, call us at (844) 240-0079 from the U.S. or fill out the form below and we will be in touch shortly.

 

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Get to know us

Ricardo Fernandez

Ricardo Fernandez

IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defense in SkyCom’s soccer team.

IT
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