Software companies and technical support providers need smart and 24/7/365 live coverage via telephone, email, and/or web chat.
We can quickly create a support team for your IT business with agents that can assist your business with tier 1 and 2 support; troubleshooting your inbound calls and escalating tier 3 level requests.
Your technicians and engineers will save valuable time as we start the ticket and help you prioritize only the escalated trouble tickets.
Because we know that technology service can be complicated, we make the tools available to get to the root of the problem.
When customers call in our decision tree workflow effectively guides our tech support agent with the best probing questions and troubleshooting instructions within their scope of support.
To learn more about services we could offer to your industry please visit our ‘services’ section, call us at (844) 240-0079 from the U.S. or fill out the form below and we will be in touch shortly.
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Get to know us
Rick has more than 20 years supporting the largest and most complex outsourcing deals in the industry. Most of the customers he lead were Fortune 100 companies. The main reason he decided to join Skycom was the family oriented environment.