Help desk & IT support

Help desk & IT support

Help Desk & IT Support

 

SkyCom – The Technical Support Specialists

Our Tech Support Specialists have tech support down to a science and can turn your customer’s issues into a positive experience. Our knowledgeable specialists quickly identify, answer and resolve customer inquiries and issues while providing the personalized service your customers deserve. We understand the importance of technical support and how it builds and solidifies your customer relationship.

 

Focus On Productivity

At SkyCom we integrate our technical knowledge with our superior customer service skills to deliver unparralled technical support, each and every call. By allowing our team to assist with daily customer inquiries and issues your team can focus on the more challenging and strategic issues.  

 

Decrease Cost

It can be difficult to budget a fully staffed, internal IT service. Outsourcing your technical support is the cost-effective solution your company needs to continue to productively respond to initial customer support calls.

 

SkyCom’s state-of-the-art communications system allows customers to reach us by phone, email, chat and social media. Our specialists can use live chat to assist with website navigation, gain remote access to troubleshoot hardware issues or reach out on social media to answer a variety of questions. This not only saves you money on technology tools and labor but also provides a higher level of service.

 

Technical Support Specialists Available 24/7/365

Benefits

  • Professional Live Agents – Live agent support in a friendly and professional manner. Provides assistance troubleshooting, resetting passwords, call patching, call routing and a plethora of other services
  • Advanced Tecnology – Like scripting tools and industry leading security and redundancy… count on us to take care of everything
  • Full Slate of Services – Our platform boasts multiple business boosting services that will immediately improve your outsourced technical support
  • Tier 1 & Tier 2 Support – Consists of presupport, trouble shooting, advanced solutions, advanced diagnostic tools plus much more
  • Multilingual Staff – Our diverse staff is multilingual, allowing your company to respond to customers around the world
  • Proven Call Center Excellence – Can you provide me with any awards the company has won and the year?
  • Flexible for any Industry – SkyCom’s services are diverse enough to handle anything that comes out way, regardless of your Industry
  • PCI-Compliant – The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes.

 

Skycom IT & Call Center Services 

SkyCom Call Center provides world class technical support that makes any level of the process fast and painless. In each and every interaction our specialists understand that they are representing your brand. Together, we can develop response protocols that ensure our agents provide your customers with the highest level of technical support possible.

 

See how Skycom can help with your outsourced tech support today. Give our Help Desk & IT Support outsourcing consultants a call at 844 2400079

 

IT AND TECHNICAL SUPPORT SERVICES 

Running into technical problems can be very frustrating, even more so if you are not able to provide support to resolve it.

Our agents have extensive experience in trouble shooting and guiding customers step-by-step to solve their technical glitches and identify when escalation is needed.

We can support your clients by phone or through our chat application that can be installed on your website, whichever way your client prefers.

On completion of training our team can be available at whatever time of day your business requires in order to provide your customers the seamless experience they deserve.

We’ll work with you to establish clear KPI’s from start and you’ll have an account manager as your main point of contact moving forward.

 

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Get to know us

Ricardo Fernandez

Ricardo Fernandez

IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defense in SkyCom’s soccer team.

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IT Support Services
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