Customer Support Provider

Customer Service Outsourcing

The Customer Service Specialists

Companies outsource customer service all the time. And, why not? When there is work to be done and it can be done more effectively and efficiently by a third party, customer service outsourcing can be an appealing and cost effective solution for any business. Outsourcing doesn’t mean dirt cheap, script driven call centers. In today’s world, options work more like a remote partner or as a flexible extension of your team.

We believe that providing an excellent customer experience begins with great customer service specialists. The key to building a successful business is cultivating loyal customers who believe in your company and your product.

Our specialists will feel like a true extension of your company by providing your customers with the professionalism and knowledge they expect for a truly exceptional customer experience. In a sense, your customers become our customers, and we are certain you will agree that your customers deserve that one-on-one personal attention.

We have over 10 years providing top of the line outsourced customer service support for a variety of different industries. In a sense, your customers become our customers, and we are certain you will agree that your customers deserve that one-on-one personal attention.

We have the agent talent and management experience to provide the outsourcing customer service solution you need. These factors aide in our ability to provide higher first call resolution rates, as well as a more pleasant experience for your customer.

Save Money By Hiring A Customer Service Outsourcing Company

SkyCom believes that with transparency, responsiveness and knowledge sharing as the key focus, together, with our clients we can ensure a seamless operation. By partnering with us you can minimize in-house facility and technology investments by outsourcing your customer care needs to us. We will be there for you and your customers 24/7.

One thing that sets us apart is the proximity of our nearshore locations which allows us to provide our clients with the greatest cost advantage while adhering to the highest quality standards that clients would expect from any partner.

Whether you have a steady flow of call volume and/or spikes in traffic, rest assured that SkyCom Call Center can exceed your quality care expectations. Our expertise in running a customer care call center covers a variety of industries and applications.

Our proficiency in the industry is often the secret weapon our clients tap to achieve customer retention rates that drive revenue and carve out market share. In the end our customer service formula will benefit your customers in an affordable, flexible outsourced customer service call center platform.

24/7/365 Customer Service Support

Throughout our years of service we have provided a variety of inbound/outbound services to companies around the world. We’ve learned that the clients input is invaluable. Right from the beginning we take that input and use it to create a solution that provides the exact kind of service you need.

Today’s customers are moving 24 hours a day. In today’s market it is critical for your business to be able to respond to customer inquiries 24/7 365 days a year to assist with issues and build customer loyalty that will benefit your bottom line. When outsourcing call center services your business is able to expand its customer service offerings to help increase customer satisfaction.

If your business requires it, we have the ability to staff multiple shifts, as well as provide weekend and after hours support. As one of the up-and-coming call center outsourcing companies in the industry, we have the experience and desire to ensure that your customer service goals are met.

Our call center platform has all the prerequisite tools necessary to run a 24/7/365 response model including:

  • Automatic call distribution (ACD) systems to route calls to the next available agent.
  • Real-time blending to respond to increased call volumes by shifting outbound agents to inbound queues.
  • For email inquiries, an intelligent auto-response system can be implemented to automatically handle common inquiries and FAQs or provide agents with suggested solutions for quick, first-time resolution.

Customer Needs

If you’re finding that your current resources are not able to provide the service your customer wants, it’s a good sign that outsourcing may be right for you.

  • Are your customers in need of assistance during times that your staff is not available?
  • Is the current volume of customers that need assistance more than your current staff can handle?

By outsourcing you can get the amount of support that best works for your company when you need it. 24/7 support may be too costly to provide in-house. Whatever your customer service needs are, we can help.

Blue-Chip Support

We are an experienced company specializing in customer care via live chat, inbound and outbound calls and customer upselling or cross-selling. Your customers will receive quick and efficient solutions to their issues. Our goal is to help your business grow and flourish through providing services tailored to your customer’s needs.

Call Center Solutions That Enable Your Business

Inbound Calls

Communicating with a live agent over the phone is almost always the most preferred method of customer-business interaction. It is faster and more personal to discuss the issue with a polite live operator.

How can we help you? As mentioned previously, not all companies have the time and resources to provide an in-house call center. This is where SkyCom steps in. Our services help businesses handle their customer’s issues and deliver a superior customer experience.

What’s your mission? Do you want to dedicate more of your time to realizing your business goals? Then, leave answering phone calls, handling chats and emails to us.

If you’re looking for a flexible and functional alternative, then our call center is just the thing. By utilizing our services your will improve customer loyalty, save time, reduce operational costs and naturally increase revenue. Resolve your customer’s issues quickly and easily with us at your side.

Live Chat

Our call center has a wealth of experience in providing top-notch live chat services for small businesses and big enterprises alike.

Our live chat support service is affordable and has proven to have a huge on the bottom line of our clients.

Don’t let customers bounce off your pages. More than 50% of your visitors can be converted in prospective customers by efficient online live chat support.

Available Live Chat Services

  • Live Chat for Customer Support – Give your customers the help they need when they need it. From basic service issues to technical troubleshooting, we offer instant support
  • After Hours Live Chat – We can help you extend the benefits by extending the hours you’re online
  • Shared Service Live Chat – Our shared service model means our team and yours work together in harmony. Whether we take the first line, or just help with overflow, you can keep your guys working in the way that suits you.

Email Support

Incoming email queries can be very time consuming. By outsourcing email support you can save time and get all your customers’ requests taken care of in a fast and efficient manner.

Available Email Solutions

  • Customer Service by Email
  • Tech Support by Email

 

More Features….

Need Sales Support? We Got You!

Send your sales inquiries our way and our team of highly trained agents will provide the type of top notch service that will have the customers lined up to buy.

Our team can identify cross-sell/upsell opportunities when interacting with your customers. We can make the sale or we can warm transfer to one of your sales pros.

Multilingual Support

There’s probably a good chance that not all of your customers speak English. No problem! SkyCom can provide native speakers of English, Spanish, French or Portuguese. Our agents are well known for having neutral sounding accents in both English and Spanish. A recognizable accent relaxes callers and can make for a more productive interaction.

IT Support Services and Solutions

At times, products and services fail. Here at SkyCom we can help resolve these issues and help to retain customers. Our reps will recognize the degree of urgency, open a trouble ticket or escalate calls to your appropriate staff member in the format of your choosing.  

Our Tools

SkyCom Call Center can adapt to your systems and requirements to provide seamless integration between our businesses. This gives our specialists the ability to address your customer’s needs end to end.

It’s hard to measure the value of efficient integration. The goal is to allow you to continue in your established workflow with the minimum of modifications.

Why Use SkyCom for Customer Service Outsourcing?

It all comes down to the fact that customers are the lifeline of any business. Without customers, no business can survive. Providing outbound and inbound customer service should be the cornerstone of any company and SkyCom understands the value of great customer relationships.

Outsourcing customer service is not something that should be taken lightly. With this in mind, we are here to help our clients in every step of the outsourcing process to ensure that their needs are carefully taken care of.

Wherever your operations are, SkyCom can ensure you customers are handled professionally while maintaining your brands culture to create a personal extension of your business.

SkyCom Call Center is committed to providing you with the best outsourced customer service out there.

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Get to know us

Daniel Quevedo

Daniel Quevedo

CFO

Danny has a strong process oriented background with an engineering degree from University of Waterloo and 10 years in various positions in the industry. He passionately leads his team holding SkyCom’s value of ‘respect’ close at heart and finds his drive in life from his family and playing sports.

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