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Customer Loyalty Management

Your company sold a product to a customer in a brick-and-mortar store. The customer received the sales advice he wanted and needed, had a pleasant experience at the checkout counter and, so far, has been pleased with the product. Mission accomplished, right?

Perhaps for some companies, but you want to distinguish yourself from the competition. You want to cultivate the relationship with the customer. You want to ensure that when he needs another similar product or has to replace the product he bought, he will—without thought or hesitation—return to your store.

An easy, proven and cost-effective way to do this is through SkyCom Outsourcing’s customer loyalty management services. Your customers are the heart and soul of your business. Make sure that they know this and that they feel appreciated and heard!
SkyCom is an omnichannel call center. This means that we utilize voice, email, chat and text to ensure that your customers receive strong post-sales support. Some of the many customer relationship management (CRM) services we provide include:
• Checking in with customers on special dates (e.g., their birthday)
• Activating warranties
• Conducting surveys
• Creating customer profiles
• Publicizing your company’s latest products and services
• Guiding and managing your social-media strategy

Research shows that strengthening customer loyalty is easier, cheaper and more profitable than attracting new customers. Therefore, it’s imperative that companies improve customer loyalty. Don’t lose customers because of overconfidence and neglect! Cultivate your relationship with them through SkyCom’s customer loyalty management services!

To learn more about SkyCom Outsourcing’s customer loyalty management services, please contact our vice president of sales Roger Falkenstein at 1-855-337-6601 or roger.falkenstein@skycomcallcenter.com

 

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