Outsourcing – Costa Rican Call Centers


Costa Rica ranks the highest for call centers in Central America due to highly skilled and educated, bilingual agents who understand your business practices and company culture.

Due to bilingual skills, your customers will no doubt feel safer and happier speaking to someone they can relate to and fully understand.

With excellent customer support, you’ll never have to worry about the relationship between you and your client base.

This beautiful nation is one of the best places to invest your capital and keep surplus money in your company’s account.

The best part is of all is easily understood accents that won’t confuse your clients.

In Costa Rica, you’ll have zero issues finding people who excel in inbound & outbound sales, lead generation, tech support and market research.

And the best part for you, because it’s so affordable you can even vacation down there and not worry about your ROI since you’re saving up to 30% from just outsourcing.

There’s a largely untapped market in North, Central, and South American populations, consisting of native Spanish speakers and we are your ticket to new demographics.

The bottom line is this: you’ll be happier with reduced headaches and lower costs.

Reasons Why Costa Rican BPO Call Centers are successful


With a rock-solid infrastructure, stable democratic government and very competitive labor costs, Costa Rica have become in one of the most preferred countries to invest or expand a business in, including BPO Call Centers.

The progressive leadership of Costa Rica has attracted attention all over the world.

Since the abolishment of the army in 1948, Costa Rica has become a center for the study of conflict resolution and prevention, to such an extent that is home to the University for Peace (UPEACE); an institution created by the United Nations.

The education system also plays a big role in producing well-educated bilingual graduated students ready to face real-world challenges. These new workers are just chomping at the bits for work, fresh out of high school.

With its rich biodiversity, Costa Rica has continuously demonstrated environmental leadership, promoting reforestation and converting a third of the country into protecting natural reserves.

And if that’s not enough, almost all the electricity this country consumes comes from clean hydro energy.

Costa Rica joined a small group of countries in the so-called Welfare Alliance, which works on the implementation of ideas for the creation of improved welfare indicators.

The Welfare Alliance advocates for a public policy that promotes the welfare of its citizens in the broadest sense, through the promotion of democracy, sustainability and inclusive growth.

The healthcare here is world class and rivals many developed nations.

Costa Rica is good for Nearshore Call Centers and more


If you’re considering a trip to this beautiful country to first see if it’s worth investing into, then you’ll be happy to hear about the wide range of activities and destinations provided to you.

Enjoy Volcanos?

Then you’ll love seeing the La Fortuna de San Carlos which is Costa Rica’s most active volcano.

If you like waterfall’s you’ll be in awe, watching the Catarata de La Fortuna pouring out from a seventy-meter cliff.

Need to take a break from the breathtaking view?

Check out the Tabacon Hot Springs and relax at the Leaves and Lizards Arenal Volcano Cabin Retreat after a long day.

If volcanoes don’t pique your interest, then you’ll glad to hear about the numerous and diverse sun-kissed beaches on offer.

From the Tamarindo Beach in Guanacaste to Manuel Antonio National Park or even the hidden gem, Nacascolo Beach that’s perfect for kayaking. You’ll soon discover there’s a beach for everyone.

Just watch out for riptides!

If the idea of sunbathing is too slow for you, then maybe a beautiful hike through a wide variety of natural parks will be more your pace.

Love rainforests, then trek over to Sensoria. Witness tall trees towering over you and vines in the distance with enchanting waterfalls gushing down into natural, semi-temal pools that you’ll want to dive into.

Ever wanted to be a cowboy/cowgirl but still enjoy a life of luxury?

Then saddle on over to Hacienda Guachipelin, where you can wear your favorite western hat and spurs and go horseback riding with an expert tour guide who will lead you towards the hot springs, mountain bike range or even Serpentarium.

This one is especially enjoyable for all our fellow repitalian friends.

After a long day, relax at the Hotel Hacienda Guachipelin and enjoy some of the finest local cuisine and culture imaginable.

Maybe you’re more of an adrenaline-fueled kind of person; Costa Rica has you covered.

You’ll be having a blast & breaking your limits with zip lines and high ropes, to free fall jumping and rappelling down waterfalls, or even a mountain bike park with cross country, enduro and downhill tracks plus much more.

If you can’t wait to hit the water, you’ll be excited to know about rafting down the rapids and how you’ll always be facing excitement as the water curves and drops you down further the river.

If you and your family are looking for something a bit less hectic, then you’ll be relieved to hear about the scenic kayak tour across Lake Arenal with the Arenal Volcano in your view.

Finally, you have to try the world famous Sky Walk and Sky Tram to get a higher altitude view of this beautiful country.

The possibilities for fun in the sun, are endless in Costa Rica.

However, after all your tourism you decide that you want to move down here, then you’ll be excited to hear that it’s not going to cost you an arm & a leg to relocate and become an expat.

You’ll be having so much fun in Costa Rica and you’ll feel even better knowing that you and your family and business are safe.

You’ll find completely safe tap water in the majority of the country and the weather won’t make you cranky since it never gets too hot or cold.

You won’t miss any of the things back home since you’ll find jazz clubs, state of the art medical facilities and even trendy coffee shops.

Prices for imported brand names might be a bit steep, but there are far more local options to choose from, that you’re going to be happier and your quality of life will increase.

Just make sure to pick out a good travel insurance policy, so you can stay safe and be rest assured that you won’t have any problems returning home to visit old friends and family.

You won’t have to miss out on any of your favorite movies & TV shows, nor any sports games.

You can talk to those back home since there’s reliably fast-speed internet and you won’t have to miss out on any big news in your home country.

Want to get a full-time maid? You only need to spend $10 a day.

Want to see lower utility bills? Costa Rica will be far cheaper and if you’re in the Central Valley region, don’t even worry about AC or heat; that’s more money in your pocket.

Public transportation and taxis are inexpensive, so you won’t need a vehicle to get around.

And best of all, you’ll enjoy numerous tax advantages after moving to Costa Rica.

Investors pay no capital gains taxes on real estate, business taxes are super minimal and high-interest bank accounts are completely tax-free.

Property taxes, however, you’ll pay just 0.25% of the assessed value of your property annually.

If Costa Rica sounds like the place you want to invest your time and money into then we want to be YOUR trusted outsourcing partner. 

places to go visit in costa rica

Are Costa Rican Outsourcing Call Center that good?

All of this seems to be to good to be true.

Are you looking for a way to sail your business into unchartered waters?

Are you tired of paying high operation costs for unproven and unqualified customer service agents who don’t market your company the best?

A call center located in Costa Rica might be what you are looking for.

Do you need professional advice?

Rick D. will personally handle your call to give you FREE professional advice.

Rick has a diverse background with a wealth of experience in the industry and holds a computer science degree from Florida Metropolitan university. He is constantly supporting many of SkyCom’s departments across the board and is driven by excellence.

Any references from a BPO Call Center with locations in Latin America?

SkyCom was founded in 1999, in Miami, FL and our core focus has been helping customers lower their operational cost while increasing their outsourcing quality and thus increasing their value in the marketplace at very competitive rates.

As we’re a midsize North American company operating 4 call centers in the best Onshore and Nearshore locations, we have the upper hand over our competitors.

We have an IDCA certified data center on each site so our clients will never be left in the dark and all their confidential information will be safe and secure.

With customers ranging from financial institutions to healthcare systems and even credit bureaus, data security is a top priority for us.

To make sure, we employ over 1,000 professionals in the industry. You’ll never have to worry again.

Experience: SkyCom has been providing exceptional, top-notch outsourcing solutions for well over 15 years. Our management team is built with U.S. industry veterans deeply experienced and dedicated to a variety of industries.

After almost 20 years, our company has grown to having contact centers in 4 countries and we employ more than 1,000 Hi-end call center employees. Our main office located in Miami, FL with secondary offices in El Salvador, Guatemala and Chile all offer the same family dynamic for our employees and our clients.

In 2016 and 2017, SkyCom was awarded best midsize company to work with and that reputation continues to this day as we work hard to maintain it.

Our five key strategies for success are centered on:

  • Treating all employees like family
  • Having a unique management team that thrives on passion for the industry
  • Developing industry unique practices and processes
  • The lowest attrition rate in the industry
  • And finally, working hard with our customers and clients to become a positive extension of their company in our Call Center.

The industries we have experts in are:

Financial services, Healthcare, Telecommunications, E-Commerce & Retail, IT solutions, Hi-Tech, Travel and finally Utilities.

There’s a large chance we have an expert for you, who can be tailored to meet your needs and will ensure the growth of success of your company.

What we can provide you: exceptional Telemarketing & sales, Customer Support Services, IT Support Services, Back Office Services, Phone Systems, Collection Services and even Chat Services if you need them.

Do you need any references before hiring a Costa Rican Call Center? Give us a call, we would love to help you.


SkyCom provides: exceptional Telemarketing & Sales, Customer Support Services, IT Support Services, Back Office Services and more.

Source Costa Rica collage image places: http://diytravelhq.com

Call Centers in Costa Rica
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