Founded in 1999 in Miami, FL. our main focus is helping our partners lower their operational cost while increasing their outsourcing quality. Being a mid-size US company operating 4 sites in the best Onshore and Nearshore locations give us an upper hand when comparing us with our competitors. 

Our family management style combined with our world class infrastructure and 10 years of experience makes us a one of a kind value proposition. 

Facts: 

* Skycom is a specialized Onshore and Nearshore Call Center. 

* Skycom has US veterans in each vertical to ensure industry knowledge.

* We work 24/7 and all our sites are PCI and HIPAA certified.

* All our agents have to have more than 5 years of experience and native english to join our team.

* Our infrastructure is world class and we are in exclusive locations to attract best of the best talent. 

* We have been in business for 10 years and have over 1,500 of the best BPO representatives.

* We are a midsize family owned BPO, were we give specific attention to every customer.

* Pricing can vary from $10.85-$14.85 hour Nearshore to $25.85-$29.85 hour Onshore.

* Onshore vs Nearshore agents: They both basically sound the same since we only employ native speakers throughout  !

Technology – Infrastructure – Integration – Compliance

Leading the Pack

SkyCom has been in the business of helping companies manage their inbound and outbound calls for years. If your business depends on outsourcing with a call center to manage customer contacts and provide superior customer service, you’ll need a call center that can provide the essential features required. The right technology to support your needs is of utmost importance. Our team of developers is constantly working on the most up to date techniques to ensure our clients are using the best tools to support their customer’s needs.

 

Technology Matters

While we can support you on your chosen systems, we have also developed our own tools to support your customers. With our CRM system, phone/dialer platform and chat function we can ensure that your operation continues to run smoothly. Superior technology ensures that our specialists and your customers can talk in a quiet, secure environment in which a great customer experience is possible.

 Collaboration between SkyCom developers and their client counterparts is the norm. Our technology people understand that the end product of our expertise is the achievement of your customized business objectives.

 To allow for the highest levels of service SkyCom uses flexible information systems capabilities. Technology assures secure transactions and uninterrupted operation. Fluctuations in demand & system requirements are managed based on the user needs.

 

World Class Infrastructure

The rate at which a business is able to deploy and operate is a direct indicator of its growth and competitiveness in delivering new products and services. Skycom has spent years building a resilient, diverse and secure infrastructure to help our call center become one of the best nearshore operations available.

 Our IT infrastructure hardware and technology protocols provide for the highest availability and redundancy. This allows us to customize, start to finish care experiences, enabling your company to provide contextual and rich customer journeys. The architecture allows our specialists to be more efficient, productive and motivated.

 

Integration – Customized & Flexible Solutions

A call center is only as good as its ability to work with your business. At SkyCom we adapt to your systems and requirements to facilitate connections between our businesses with the goal of providing outstanding customer service. Our goal is to deliver seamless integration that allows you to continue with your established work flow with a minimum of modifications, if any. We don’t impose our standards, we adapt to yours

 

Benefits Include

  • Cost Savings
  • Efficient Customer Service
  • No Drop in Productivity

 

At SkyCom we can meet every requested connection solution including total system integration.

 Our solution is customized for every client to ensure that integration meets their specific needs. As an automated process, once integration is complete it’s virtually maintenance free from the client standpoint.

 SkyCom’s innovative mindset means that we are always looking for a better way to do things. Find out more today!

 

Compliance

There is nothing more important than the knowledge that your customer’s financial and other personal data have been safeguarded against theft.

  • PCI DSS Level 1 – The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.
  • HIPAA – The Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.
  • IDCA Certified Data Center – Data Center ITI Design is a certification program aimed at certifying specific IT infrastructure design within a data center node.

Our Family

This are just some of our family members. In Skycom each person is not just a employee but part of a big family !

Daniel Quevedo

Daniel Quevedo

CFO

Danny has a strong process oriented background with an engineering degree from University of Waterloo and 10 years in various positions in the industry. He passionately leads his team holding SkyCom’s value of ‘respect’ close at heart and finds his drive in life from his family and playing sports.

Yolanda Ferrufino

Yolanda Ferrufino

Healthcare Manager

Yolanda has a major in Linguistics and Languages and has been working in the customer services industry for over 5 years. She stays on top of industry news and ensures her team works with the commitment and competence needed to deliver. Yolanda enjoys time in nature with her dogs when not in the office.

Giovanni Scalia

Giovanni Scalia

CEO

Gio founded SkyCom and has been the company CEO ever since. He also manages the real estate portfolio and serves as board member for the Carbonell group. Giovanni sees his colleagues as extended family members and promotes family values in his business ventures. He spends his free time in his cabin or playing with one of his 2 dogs.

Luis Nicot

Luis Nicot

President

Luis joined SkyCom in 2016 and is a seasoned revenue cycle consultant with over 30 years’ experience and holds an MBA in Healthcare Administration. He thrives on exceeding customer’s expectations and when not in the office he is riding his motorbike down US1 or playing some tunes on his guitar.

Rick Delgadillo

Rick Delgadillo

VP of Business Development

Rick has a diverse background with a wealth of experience in the industry and holds a computer science degree from Florida Metropolitan university. He is constantly supporting many of SkyCom's departments across the board and is driven by excellence. He has a passion for motorbikes and takes every opportunity to go for a ride with his son.

Wendy Valladares

Wendy Valladares

VP Operations

Wendy is a seasoned operations manager who started her career as an agent and worked her way up. She has led operations in multiple countries with a track record of success. Holding the SkyCom family value closest at heart she enjoys to spend quality time with her loved ones when not running up and down the floors at SkyCom.

Ricardo Fernandez

Ricardo Fernandez

IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defense in SkyCom’s soccer team.

Luba Pevnik

Luba Pevnik

Sales Manager

Luba has extensive experience in the customer service industry and started her career as an agent moving on to QA Analyst and Training Specialist. Being a driven person Luba’s favorite SkyCom value is ‘Growth’ with the aim to continuously develop herself, her team and the accounts that she manages.

 

Our Call Centers in Latin America

latin american call center - skycom
Latin American BPO & Call Centers are emerging rapidly in the global market. 

This region promises high expectations for the global services industry,  due to the proximity (2 hr. from Miami Fl, 4 hr. from Houston Tx) quality staff, native English skills and growing demand for nearshore services coming from North America. Companies like Google, Apple and many more have moved their operations to Lantin America already!

Our Nearshore centers give you the advantage of your customers never knowing they are being serviced outside of the US plus you get the advantage of great savings and experienced staff !

SkyCom locations

Our locations have been carefully selected to provide you support within convenient time zones and physical proximity enabling us to be closely aligned with your business schedule and needs. We now have over 1,000 members and our family is growing by the day !

509 Courvoisier Centre II,
601 Brickell Key Drive,
Miami, FL, USA
Blvrd. Orden De Malta,
Calle El Boquerón #5,
Antiguo Cuscatlán, La Libertad
Av. Bello Horizonte,
781 torre C,
Rancagua
Blvrd. Orden De Malta,
Calle El Boquerón #5,
Antiguo Cuscatlán, La Libertad
About Us
4.3 (85.33%) 15 votes