About Us

Business process innovators.

SkyCom Business Process Innovators have over 15 years experience helping businesses of all sizes become more efficient.

WHY SKYCOM? SkyCom offers you infinite possibilities for Onshore, Nearshore and Offshore business process outsourcing (BPO).  Our main command center is in Miami Fl were we manage every agent around the globe our proprietary software lets us Hire, Manage and track every aspect of our Onsite and work form home agents. 

 

 

COMPLIANCE TO INTERNATIONAL STANDARDS

Payment Card Industry Data Security Standard (PCI)  Health Insurance Portability and Accountability Act of 1996 (HIPAA) IDCA Certified Data Center – ITI Design is a certification program aimed at certifying specific IT infrastructure design within a data center node. ISO 9001 is the international standard for quality management systems.

EXCEPTIONAL EXPERIENCE & ENGLISH 

SkyCom has a large percentage of US English native speakers in each vertical. Our agents are required to have minimum of 5 years of experience and a high level of English proficiency to be a part of our family.  SkyCom is not only a call center. We are a center of business process innovation (BPI).

TECHNOLOGY & INFRASTRUCTURE 

Our IT team understands our clients business acumen and tailors solutions to suit each individual project.  We assure secure transactions and uninterrupted operations. Fluctuations in demand & system requirements are managed based on your needs.

We offer tailored solutions for all types of businesses looking to outsource different services, from simple to complex processes.   We work closely with you to tailor an outsourcing package that works efficiently. SkyCom employs the industry veterans to manage the different lines of business so our customers can focus in their core business. Our business processing and call center group offers a range of services including sales, lead generation, market research, fundraising, appointment setting, reservations, patient intake, collections & telemarketing. Our inbound and outbound call centers offer services like sales, customer service, help desk, order taking & technical support. We also offer omni-channel solutions such as digital marketing, virtual assistants, text & email support along with back office services such as transcription, data collection, data entry & online research.

SkyCom’s Achievements

– Expanding our operations in El Salvador to add a new site in San Salvador. The new building is located in front of the US       Embassy, the second largest in Latin America.

– Exponential growth in our healthcare vertical. Our clients include some of the largest hospitals and clinics in the US.

-Partnerships with other world class call centers and business process outsourcers to add further value for our clients.

-Skycom Helps Governments across Latin America draft work form home laws.  

-Skycom announces their New IT support center in Latin America for 2020 to keep live tracking and give 24/7 support to their  work from home agents in Latin America. 

Our call centers across the world are PCI and HIPPA certified. Our work from home agents go through a rigorous certification and contractual process.

“We did a lot of research before we decided to outsource, everyone says it can be risky. As a medium sized company we needed to find the perfect partner willing to help us grow. We started with a small team, helping us to set KPIs, ramp up and deliver expected results. SkyCom has been the perfect partner for our company. We grew rapidly thanks to their team, processes and facilities. We are now more profitable thanks to SkyCom.”

Robert Wilson

Company owner, All American

Our command center is based in Miami FL. From it we can see every agent logged into our systems where we track all performance and KPIs