About Us

Business process innovators.

For more than 15 years, SkyCom Outsourcing has been helping businesses of all sizes become more efficient and lower operational costs. SkyCom’s founder saw a need to create a quality outsourcing company that could help businesses lower costs while maintaining customer satisfaction. With talented, hardworking agents, SkyCom is now the best value in the market!

By outsourcing with SkyCom, your company can benefit in many ways:

-Lower costs

-No overhead

-No training and development costs

-Employee lawsuit protection

-No licensing costs

-No setup fees or additional costs

-Fast ramp-up with certified agents 

WHY SKYCOM?

SkyCom offers a wide variety of options: onshore, nearshore and offshore business process outsourcing (BPO). We are located in the best outsourcing cities in the world to ensure quality service and competitive costs. We also have AI tools that help our customers save even more money.

SkyCom has an experienced staff in various industries. Each agent is subjected to a lengthy industry-certification process. SkyCom also employs experienced American workers in each of our call centers around the globe. 

SkyCom’s command center is in Miami, Fla., where we monitor the productivity of all of our agents. Our proprietary software allows us to hire, manage and track every aspect of our onsite and work-from-home staff.

Some of our locations outside of the U.S.:

 

COMPLIANCE TO INTERNATIONAL STANDARDS

Payment Card Industry Data Security Standard (PCI)  Health Insurance Portability and Accountability Act of 1996 (HIPAA) IDCA Certified Data Center – ITI Design is a certification program aimed at certifying specific IT infrastructure design within a data center node. ISO 9001 is the international standard for quality management systems.

EXCEPTIONAL EXPERIENCE & ENGLISH 

SkyCom has a large percentage of U.S. English native speakers working in each industry. Our agents are required to have a minimum of five years of experience and a high level of English proficiency. SkyCom is not only a call center; we are a center of business process innovation (BPI).

TECHNOLOGY & INFRASTRUCTURE 

Our IT team understands our clients’ business acumen and tailors solutions to suit each individual project. We assure secure transactions and uninterrupted operations. Fluctuations in demand and system requirements are managed based on the needs of our clients.

…SkyCom’s Reputation for Success

We are known in the industry as a company that offers tailored solutions for businesses looking to outsource services, whether simple or complex. We work closely with our clients to assemble an efficient and effective outsourcing package. We employ industry veterans to manage the different aspects of business, so our customers can focus on their core work. Our business processing and call center group offers a range of services, including sales, tech support, customer support, appointment setting, reservations, patient intake, collections, back-office work and much more. We also offer omni-channel solutions, such as digital marketing, virtual assistants, and text and email support, and back-office services, like transcription, data collection, data entry and online research.

SkyCom’s Achievements

Expanding our operations in El Salvador to add a new site in San Salvador. The new building, which features 800 workspaces, is located in front of the U.S. Embassy, the second largest in Latin America.

Exponential growth in our healthcare vertical. Our clients include some of the largest hospitals and clinics in the U.S.

Partnerships with some of the largest BPOs in the U.S.

Skycom Helps Governments across Latin America draft new work-from-home laws.  

SkyCom announces its new IT support center in Latin America for 2020. The center features live tracking and gives 24/7 support to work-from-home agents. 

“We did a lot of research before we decided to outsource. As a medium-sized company we needed to find the perfect partner willing to help us grow. We started with a small team, and ramped up fast by outsourcing most of our departments. SkyCom has been the perfect partner for our company. We grew rapidly thanks to their experience, processes and technology. We are now more profitable thanks to SkyCom.”

Robert Wilson

CEO , All American Inc.

Our call centers around the world!