Help desk & IT support

Help desk & IT support

Running into technical problems can be very frustrating, even more so if you are not able to provide support to resolve it. Our agents have extensive experience in trouble shooting and guiding customers step-by-step to solve their technical glitches and identify when escalation is needed. We can support your clients by phone or through our chat application that can be installed on your website, whichever way your client prefers.

On completion of training our team can be available at whatever time of day your business requires in order to provide your customers the seamless experience they deserve. We’ll work with you to establish clear KPI’s from start and you’ll have an account manager as your main point of contact moving forward.

To find out more please call us on (844) 240-0079 from the U.S. or fill out the form below and we will be in touch shortly.

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Get to know us

Ricardo Fernandez

Ricardo Fernandez

IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defence in SkyCom’s soccer team.