About us

History

SkyCom was founded in 1999 in Miami, Florida to primarily serve companies in the US and Canada looking to outsource work to a quality contact center at very competitive rates. The founders reviewed many options and landed on developing a nearshore company built on American management and operating standards. After almost 20 years, the company grew to having contact centers in four countries with more than 1000 staff members.

Our key strategies for success are centered on:

1. Treating all employees like family members.

2. Having a unique management team that thrives on passion for the industry.

3. Developing industry unique practices and proceses.

4. Lowest atrition rate in the industry. 

 

Our family

Daniel Quevedo

Daniel Quevedo

CFO

Danny has a strong process oriented background with an engineering degree from University of Waterloo and 10 years in various positions in the industry. He passionately leads his team holding SkyCom’s value of ‘respect’ close at heart and finds his drive in life from his family and playing sports.

Yolanda Ferrufino

Yolanda Ferrufino

Healthcare Manager

Yolanda has a major in Linguistics and Languages and has been working in the customer services industry for over 5 years. She stays on top of industry news and ensures her team works with the commitment and competence needed to deliver. Yolanda enjoys time in nature with her dogs when not in the office.

Giovanni Scalia

Giovanni Scalia

CEO

Gio founded SkyCom in 2006 and has been the company CEO ever since. He also manages the real estate portfolio and serves as board member for the Carbonell group. Giovanni sees his colleagues as extended family members and promotes family values in his business ventures. He spends his free time in his cabin or playing with one of his 2 dogs.

Luis Nicot

Luis Nicot

President

Luis joined SkyCom in 2016 and is a seasoned revenue cycle consultant with over 30 years’ experience and holds an MBA in Healthcare Administration. He thrives on exceeding customer’s expectations and when not in the office he is riding his motorbike down US1 or playing some tunes on his guitar.

Rick Delgadillo

Rick Delgadillo

VP of Business Development

Rick has a diverse background with a wealth of experience in the industry and holds a computer science degree from Florida Metropolitan university. He is constantly supporting many of SkyCom's departments across the board and is driven by excellence. He has a passion for motorbikes and takes every opportunity to go for a ride with his son.

Wendy Valladares

Wendy Valladares

VP Operations

Wendy is a seasoned operations manager who started her career as an agent and worked her way up. She has led operations in multiple countries with a track record of success. Holding the SkyCom family value closest at heart she enjoys to spend quality time with her loved ones when not running up and down the floors at SkyCom.

Ricardo Fernandez

Ricardo Fernandez

IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defence in SkyCom’s soccer team.

Andrea Cawich

Andrea Cawich

Quality Manager

Andrea has extensive experience in the customer service industry and started her career as an agent moving on to QA Analyst and Training Specialist. Being a driven person Andrea’s favorite SkyCom value is ‘Growth’ with the aim to continuously develop herself, her team and the accounts that she manages.

SkyCom locations

Our nearshore locations have been carefully selected to provide you support within convenient time zones and physical proximity enabling us to be closely aligned with your business schedule and needs.

Miami

Our Miami office is our onshore client service center. While we are a U.S. incorporated company, most of our operations do take place in our nearshore locations.

El Salvador

In the capital, San Salvador, you will find our headquarters where we have our management team as well as our largest operations center. The office is strategically located in the high-end accesible neighborhood of Santa Elena.

Guatemala

Guatemala is our second operational hub offering a good alternative nearshore location. The site is based in the Zona 14 business district.

Chile

Our Chilean office is the hub for providing services to our South American clientele.