Onshore & Nearshore Call Center Experts

We help you focus on your business while you save and increase quality by outsourcing with us !

SkyCom is a US Call Center located in the best Onshore and Nearshore locations to give our customers the highest advantage on cost savings while adhering to high quality standards.

Being a midsize call center helps us to take a family oriented approach towards our employees and at the same time partner up with our customers and give them the attention to detail they deserve.

For 15 years we have been offering the best call center services such as:

  • Customer Support
  • Healthcare Services
  • Telemarketing and Sales
  • IT Support and Programing
  • Back Office and Support
  • Collection Services and more.
  • Chat Services.

All our sites count with on-site certified CSSBB staff, they are fully redundant and PCI & HIPPA compliant !

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Security & Infrastructure

Our sites are built to Class A standards and are both PCI and HIPAA compliant. We also have a IDCA certified data center on each of our sites.  Our customers range from financial institutions to healthcare systems and credit bureaus, where data security is always a top priority. In total we employ more than 1,000 professionals in the industry.

Experience

SkyCom has been providing outsourcing solutions for well over 15 years. Our management team is built with U.S. veterans deeply experienced in a variety of industries.  Fortune 500 companies look to us when they realize that bigger competitors simply don’t offer the quality and low attrition scores our organization can deliver.

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Our Passion & People

SkyCom was founded with the belief that both a partnership approach with our customers and creating a family environment with our employees will only lead to success.  All staff members share in SkyCom’s success and growth.  We are known in our communities to employ only the best of the best.

Skycom has been awarded best Midsize Call Center for two years in a row !

 

Our clients say it all :

 

“We were expanding our business and hence looking for additional operational support when we came across SkyCom. They quickly showed us that they had the professionalism, skills and resources in place that we needed. We started with just 10 agents now we feel they are a extension of our company with all of our back office and customer support.”

Elena Cozac

Operation Manager, Impro Corp

“By partnering up with SkyCom we have not only reduced our costs to less than half but have also managed to centralize all our initial patient contacts that was previously spread out across all our clinics. With SkyCom managing our Tier 1 patient care we have become more efficient and organized with our customer data.”

James Aviles

Director of Operations and Technology, Healthpointe

Our family

Rick Delgadillo

Rick Delgadillo

VP Of Business Development

Yolanda Ferrufino

Yolanda Ferrufino

VP Of Operations

Luis Nicot

Luis Nicot

President

Call Centers Located in the US and Latin America

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509 Courvoisier Centre II,
601 Brickell Key Drive,
Miami, FL, USA

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Blvrd. Orden De Malta, Calle El Boquerón #5, Antiguo Cuscatlán, La Libertad

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2da calle 7-93 zona 14, Edificio Plaza Las Conchas, 6to nivel

 Rick VP of sales will personally answer you right away! 

(844) 240-0079  Ext. 1.   

rick.delgadillo@skycomcallcenter.com

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