Our Services

Inbound/Outbound

We have experts in most verticals and provide 24/7 support for our partners in the US and Canada looking for quality support.

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Back Office

We have helped our customers all around the world with chat, e-mail, IT, Interpreting, Reporting and data entry for over 15 years.

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Collections

All of our sites are fully HIPPA and PCI compliant. We specialize in Healthcare, Services and Financial revenue cycle.

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benefits

Nearshoring: You might find it surprising that most of our agents have lived in the US and have a real american accent. Add to this that  some countries in Central America have a dollarized economy and that we are in the same time zone, only 2 hours away from Miami, 3 from Texas and 4.5 from LA.

Nearshore Benefits

  • Direct flights from various cities in the US, two hours from Miami FL.
  • Central Standard Time Zone
  • 100% Dollarized economy (no exchange rate variation)
  • High quality labor at affordable costs
  • Native English labor force with BPO experience
  • BPO tax exemptions which help lower costs
  • Low inflation rate– 3.5% per year
  • AAA Rating internet & physical infrastructure

SkyCom Benefits

  • More than 1000 agents in 4 different sites !
  • Local partnerships that have presence in Latin America for over 100 years
  • American Management Team with over 25 years of  BPO experience
  • State of the art buildings complete with top of the line IT infrastructure
  • US certified processes with a local touch
  • Ownership of numerous buildings
  • Family oriented business with the lowest attrition rate in the industry
  • All our sites are situated in prime locations and have more than 40,000 sf each

What People Are Saying About Us

“After visiting most Latin America countries looking for the right near shore partner, I was extremely impressed with SkyCom and how they incorporate family values in to the industry. I was equally impressed with the English level and infrastructure.

YourTel Wireless

( "Dale Schmick - COO" )

“Our customers could never know their call is being awnsered outside of the US. What a great mid size company to work with. The attention to detail, low attrition and talent that is provided is incredible comparing it with larger providers!”

Terracom Inc.

( "Susan Grant - President" )

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